User Agreement
User Agreement
Last Updated: 2026
1. Parties
This User Agreement ("Agreement") is entered into by and between CAVALLE MİLANO - ONUR İÇLİ ("Company"), the owner and operator of the website located at https://www.cavallemilano.com ("Site"), and the person/entity ("User") who becomes a member of the Site or makes transactions through the Site, under the terms and conditions set forth below.
From the moment the User becomes a member of the Site or conducts any transaction on the Site without being a member, the User is deemed to have read, understood, and agreed to the provisions of this Agreement.
2. Subject of the Agreement
The subject of this Agreement is the determination of the services provided by the Company to the User at https://www.cavallemilano.com, the conditions for benefiting from these services, and the rights and obligations of the parties.
By using the Site, the User is also deemed to have accepted all the policies and agreements listed below, in addition to this Agreement:
Here's the English translation of your KVKK (Personal Data Protection) Disclosure:
Personal Data Protection Law (KVKK) Disclosure Statement
At CAVALLE MİLANO - ONUR İÇLİ, as we bring our designs that complete your elegance to you, we place the utmost sensitivity on the security and privacy of your personal data. In accordance with the Personal Data Protection Law No. 6698 ("KVKK"), as the data controller, we would like to inform you transparently about the purposes for which we process your personal data, to whom we may transfer it, and your rights in this regard.
1. Identity of the Data Controller
Pursuant to the KVKK, your counterpart and the "Data Controller" is our company, whose corporate information is provided below:
Company Title: CAVALLE MİLANO - ONUR İÇLİ Tax Office: ADIYAMAN Tax Number: 13654386758 Headquarters Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN
2. Personal Data Processed
In order to provide you with a flawless experience during your visits, membership transactions, and purchases made through https://www.cavallemilano.com, we process the following data:
- Identity Information: Your name and surname.
- Contact Information: Your phone number (such as numbers registered in our systems like 0850 532 3402), email address, delivery and billing addresses.
- Customer Transaction Information: Your order history, cart information, preferred size and style selections, billing information.
- Transaction Security Information: IP address, in-site browsing activities, and cookie records.
3. Purpose of Processing Personal Data
Your collected personal data is processed for the following reasons, with the aim of maintaining our brand's high-quality standards in the digital world as well:
- Carrying out your membership transactions and ensuring the security of your user account.
- Confirming your orders, preparing them with care, shipping, and managing delivery processes seamlessly.
- Quickly resolving after-sales support, return, and exchange processes.
- Providing you with personalized style recommendations and informing you about our new season collections and exclusive campaigns (subject to your explicit consent).
- Fulfilling our obligations regarding information storage, reporting, and invoicing arising from legal regulations.
4. Transfer of Personal Data
Your personal data may be shared only for the realization of the purposes stated above and with the necessary security measures in place:
- With our business partner cargo and logistics companies for the completion of delivery processes,
- With BRSA-licensed payment institutions and banks to provide a secure payment infrastructure,
- With authorized public institutions and official authorities for the fulfillment of our legal obligations.
5. Method and Legal Basis of Personal Data Collection
Your data is collected electronically through our https://www.cavallemilano.com website via membership forms, order screens, and cookies, using automatic or partially automatic methods. This process is based on the legal grounds specified in Article 5 of the KVKK: "the processing of personal data belonging to the parties of a contract being necessary, provided that it is directly related to the establishment or performance of a contract," "being mandatory for the data controller to fulfill its legal obligation," and "the processing of data being mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject."
6. Your Rights Under the KVKK
Pursuant to Article 11 of the KVKK, as a data subject, you have the right to: learn whether your personal data is being processed, request information if it has been processed, learn the purpose of processing and whether it is used in accordance with that purpose, know the third parties to whom it has been transferred domestically or abroad, request its correction if processed incompletely or incorrectly, and request its deletion.
You can submit all your requests related to these rights to via the email address registered in our systems using a secure electronic signature or mobile signature, or you can apply in writing in person at our address YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN. Your requests will be finalized free of charge within the legal period of 30 days at the latest.
Distance Sales Preliminary Information Form (Intimate Apparel Specific)
Thank you for trusting the quality of CAVALLE MİLANO - ONUR İÇLİ when choosing the closest companions for your skin. This form has been carefully prepared in accordance with the Law No. 6502 on the Protection of Consumers to safeguard your privacy, health, and legal rights at every step of your shopping experience.
By confirming your order, you acknowledge your obligation to pay the price of the exclusive designs you have selected, along with applicable taxes and shipping fees (if any).
1. SELLER (STORE) INFORMATION AND PRIVACY COMMITMENT
Your orders are prepared with 100% confidentiality, ensuring the contents are not visible from the outside. Only our corporate title appears in the sender section.
Company Title: CAVALLE MİLANO - ONUR İÇLİ Headquarters Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN Customer Service: 0850 532 3402 Email Address:Tax Office and No: ADIYAMAN / 13654386758
2. BUYER (CONSUMER) INFORMATION
Recipient: {ad_soyad} Delivery Address: {teslimat_adresi} Phone Number: {telefon_numarası} Email / Username: {eposta}
3. SUBJECT PRODUCT AND ORDER DETAILS
The type, size, color, and sales price (including all taxes) of the products you have selected are summarized below:
Products in Order: {sipariş_ürün_listesi} Order Number: {sipariş_numarası} Order Date: {sipariş_tarihi} Total Order Amount: {sipariş_tutarı}
4. DELIVERY PROCESS AND GENERAL PROVISIONS
4.1. Fast and Discreet Shipping: The products you select are delivered to your address in special packaging that preserves their form and texture, with the contents kept completely confidential, within the legal period not exceeding 30 days.
4.2. Approval and Confirmation: The BUYER electronically confirms that they have read the essential qualities of the product (fabric, size, hygiene rules), sales price, and delivery information on https://www.cavallemilano.com.
4.3. Impossibility of Performance: In exceptional cases such as stock depletion, the SELLER shall notify the situation within 3 days and refund the amount within 14 days.
4.4. Payment and Security: If the product price is canceled or not paid by the bank, the delivery obligation shall cease.
5. INVOICE DETAILS
Name/Surname/Title: {ad_soyad} Invoice Address: {fatura_adresi}
Your invoice is included inside the box to protect order privacy, or is sent to your email address at {eposta} as an e-invoice.
6. RIGHT OF WITHDRAWAL (RETURNS AND EXCHANGES)
You may exercise your right of withdrawal within 14 days from the date of delivery for the products you have purchased, provided that hygiene conditions have not been violated. In cases where the right of withdrawal is valid, shipping costs are borne by the SELLER.
For return requests to be accepted:
- Products must absolutely not be used, tried on, or washed,
- The original packaging must be intact and labels must not be removed,
- The product must not have any deodorant, perfume, lotion, or sweat odor/traces on it.
7. ⚠️ CIRCUMSTANCES IN WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED FOR INTIMATE APPAREL (HYGIENE EXCEPTION)
Pursuant to Article 15/1-ç of the Distance Contracts Regulation: "goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery and whose return is not suitable in terms of health and hygiene" cannot be legally returned.
In this context, in order to protect human health and hygiene standards, RETURNS AND EXCHANGES CANNOT BE MADE UNDER ANY CIRCUMSTANCES for the following products:
- All Lower Intimate Apparel Products: Panties, strings, thongs, boxers, and briefs.
- Silicone and Adhesive Products: Silicone bras, nipple covers, adhesive tapes.
- Corsets, Bodystockings, Fantasy Lingerie, and Swimwear/Bikinis (if the protective hygiene strip has been removed, the packaging has been opened, or if they have been tried on).
For upper garments (bras, bustiers) and pajama/nightgown sets, returns and exchanges are accepted only on the condition that the product has been tried on without direct contact with bare skin, and that its labels and box remain intact.
Dispute Resolution
For consumer complaints, the Consumer Arbitration Committees or Consumer Courts in your place of residence have jurisdiction, within the current monetary limits announced by the Ministry of Trade.
This Agreement has been submitted for your approval electronically in order to protect your health and safety.
SELLER: CAVALLE MİLANO - ONUR İÇLİ BUYER: {ad_soyad} ORDER DATE: {sipariş_tarihi}
Distance Sales Agreement
Thank you for choosing our brand when selecting the closest companions for your skin. This agreement has been prepared in accordance with our principle of transparency, with the aim of ensuring your shopping experience proceeds flawlessly from beginning to end, protecting your privacy, and safeguarding your legal rights.
1. PARTIES AND APPROVAL
This Agreement enters into force upon being electronically approved between the BUYER (Consumer) and the SELLER (Store), whose information is provided below. When the BUYER confirms the order, they accept in advance the obligation to pay the product price, taxes, and shipping fee (if any).
SELLER: CAVALLE MİLANO - ONUR İÇLİ | YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN BUYER: {ad_soyad} | {teslimat_adresi}
2. DEFINITIONS
In this agreement:
- LAW: Refers to the Law No. 6502 on the Protection of Consumers,
- REGULATION: Refers to the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188),
- SELLER: Refers to the company that offers goods to the consumer within the scope of its commercial activities,
- BUYER: Refers to the consumer acting for non-commercial or non-professional purposes,
- SITE: Refers to the website https://www.cavallemilano.com belonging to the SELLER.
3. SUBJECT OF THE AGREEMENT
The subject of this Agreement is the determination of the rights and obligations of the parties regarding the sale, confidential and secure delivery of the products whose qualities and sales price (including all taxes) are specified below, which the BUYER has ordered electronically through the SELLER's website.
4. SELLER (STORE) INFORMATION
Title: CAVALLE MİLANO - ONUR İÇLİ Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN Phone: 0850 532 3402 Email:Tax Office and No: ADIYAMAN / 13654386758
5. BUYER AND ORDERING PARTY INFORMATION
Recipient (Buyer): {ad_soyad} Delivery Address: {teslimat_adresi} Phone: {telefon_numarası} Email / Username: {eposta}
6. INVOICE INFORMATION
In accordance with our privacy policy, your invoices are not displayed on the outside of the shipping box; they are sent to your email address as an e-invoice and included discreetly inside the box.
Name/Surname/Title: {ad_soyad} Invoice Address: {fatura_adresi} (If applicable) Dealer Information: {bayi_unvan} | {bayi_vergi_dairesi} - {bayi_vergi_no}
7. SUBJECT PRODUCT AND PAYMENT DETAILS
The type, size, color, and sales price of the exclusive pieces you have selected are summarized below. The prices announced on the site are valid until an update is made, and time-limited campaigns are valid until the end of the specified period.
Products in Order: {sipariş_ürün_listesi} Order Number: {sipariş_numarası} Order Date: {sipariş_tarihi} Payment Method: {odeme_tipi} Number of Installments: {taksit_sayisi} Total Order Amount: {sipariş_tutarı}
(The shipping fee for product dispatch is covered by the BUYER unless otherwise specified by a campaign.)
8. GENERAL PROVISIONS AND DISCREET DELIVERY CONDITIONS
8.1. Privacy and Care: The products you purchase are packaged with maximum privacy principles, ensuring the contents are never visible from the outside, and delivered to the cargo service.
8.2. Confirmation and Declaration: The BUYER electronically confirms that they have read and understood the essential qualities of the product (size measurements, hygiene rules), the sales price, and payment terms on the site.
8.3. Delivery Period: Products are delivered within the legal period of no more than 30 days. If this period is exceeded, the BUYER has the right to terminate the agreement.
8.4. Quality and Damage Inspection: The BUYER should inspect the package upon receiving it from the cargo company; packages with torn or damaged packaging should not be accepted without having a report drawn up.
8.5. Impossibility of Performance: In case of stock depletion, the SELLER shall notify the BUYER within 3 days and refund the amount within 14 days.
8.6. Payment Security: In cases where the product price is not paid or is canceled by the bank, the SELLER's delivery obligation shall cease.
9. RIGHT OF WITHDRAWAL (RETURN PROCEDURE)
9.1. The BUYER has the right to withdraw from the agreement within 14 (fourteen) days from the delivery date without providing any reason.
9.2. Return Conditions: For the return process to be initiated, the product must not be within the scope of "Products Where the Right of Withdrawal Cannot Be Exercised (Hygiene Exception)," and must absolutely not have been tried on, washed, or used.
9.3. The product to be returned must be sent complete with its box, packaging, unremoved labels, and invoice.
9.4. The SELLER is obliged to refund the product price to the BUYER within 14 days following the receipt of the withdrawal notice and the product in perfect condition.
10. ⚠️ EXCEPTIONAL PRODUCTS WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED (HYGIENE EXCEPTION)
In accordance with the Distance Contracts Regulation, in order to protect human health and hygiene standards, RETURNS AND EXCHANGES CANNOT BE MADE UNDER ANY CIRCUMSTANCES for the following product categories:
- All Lower Intimate Apparel Products: Panties, strings, thongs, briefs, and boxer models,
- Adhesive and Silicone Products: Silicone bras, nipple covering tapes, and supporters,
- Corsets, bodystockings, fantasy lingerie sets, swimsuits, and bikinis whose protective hygiene strip has been removed, original packaging has been opened, or which have been tried on,
- Designs specially prepared or personalized according to the consumer's body measurements.
(Returns of upper garment products and pajama sets are accepted only on the condition that they have been examined without direct contact with bare skin, do not contain any sweat/perfume odor, and their labels remain attached.)
11. DEFAULT AND LEGAL CONSEQUENCES
In the event that the BUYER defaults on transactions made with a credit card, the BUYER accepts that they will pay interest within the framework of the agreement between themselves and the cardholding bank, and will be liable to the bank.
12. COMPETENT COURT AND DISPUTE RESOLUTION
In any dispute that may arise from this agreement, within the monetary limits announced annually by the Ministry of Customs and Trade, the Consumer Arbitration Committees and Consumer Courts in the place of residence of the BUYER or SELLER have jurisdiction.
13. ENTRY INTO FORCE
When the BUYER completes the payment for the order placed through the Site, they are deemed to have fully read all the terms of this agreement, understood the hygiene rules, and accepted them electronically.
SELLER: CAVALLE MİLANO - ONUR İÇLİ BUYER: {ad_soyad} ORDER DATE: {sipariş_tarihi}
Commercial Electronic Communication Consent Disclosure Statement
Be the first to discover the newest textures, trends, and exclusive surprises that will meet your skin. As CAVALLE MİLANO - ONUR İÇLİ, we would like to share with you the innovations that will inspire your lingerie drawer. However, we respect your communication boundaries and privacy as much as our designs.
This disclosure statement has been prepared in accordance with Law No. 6563 on the Regulation of Electronic Commerce and related legislation, with the aim of informing you about the commercial electronic communications that will be sent to you.
1. What Topics Do We Contact You About?
Within the scope of your commercial electronic communication consent, we offer you not ordinary messages, but only elegant notifications that may interest you and enrich your shopping experience:
- Launches of our new season lingerie, loungewear, and beachwear collections,
- "Private Sale" opportunities on selected products, available exclusively to our newsletter/SMS subscribers,
- Personalized product recommendations tailored to your size and style preferences,
- Exclusive gift vouchers and coupon codes to accompany your birthdays and special occasions.
2. Our Communication Channels
In accordance with the consent you provide, our campaigns and notifications will be carried out through your preferred communication channels:
- Email: Visually refined, detailed collection presentations and style newsletters (sent via ).
- SMS: Instant and short-term discount codes you can quickly benefit from.
- Phone: (In very special cases when necessary) Customer satisfaction calls and VIP notifications.
3. Your Right to Cancel Communication Consent (Opt-Out)
Staying in touch with us is entirely under your control. You may withdraw the consent you have given at any time, without providing any reason, and completely free of charge:
- By using the "Click to unsubscribe from the newsletter" link located at the bottom of the emails sent to you,
- By sending the free opt-out (cancellation) code specified in the SMS messages you receive to the relevant number,
- By updating your preferences from the "My Communication Permissions" tab in your member profile at https://www.cavallemilano.com,
- Or by disabling the permissions for your email and phone number through the Message Management System (İYS – iys.org.tr) platform, you can stop the communication instantly.
Once your opt-out request reaches our systems, commercial communications will be terminated within 3 business days.
4. Corporate Information
- Data Controller / Company Title: CAVALLE MİLANO - ONUR İÇLİ
- Tax Office and Number: ADIYAMAN – 13654386758
- Headquarters Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN
- Customer Service: 0850 532 3402
I hereby acknowledge and declare that I have read and understood the disclosure statement presented to me, and that I consent to receiving Commercial Electronic Communications regarding the products, services, and opportunities offered by CAVALLE MİLANO - ONUR İÇLİ through my contact information.
Your Return Request Has Been Received: Return and Exchange Process
Thank you for choosing CAVALLE MİLANO - ONUR İÇLİ designs.
Your return request has been successfully received in our system. As we value privacy and hygiene standards in intimate apparel as much as your style, we would like to share the following steps and legal conditions with you to ensure your return process is completed smoothly and quickly.
1. ⚠️ Please Check Before Shipping: Intimate Apparel Hygiene Conditions
Intimate apparel products are, by their nature, subject to human health and hygiene laws (Distance Contracts Regulation). For your return to be approved, the product must absolutely meet the following conditions:
- Non-Returnable Products: Due to hygiene standards, returns and exchanges are strictly not accepted for all lower intimate apparel products (panties, strings, boxers, etc.), silicone bras, adhesive tapes, corsets whose protective strip has been removed, fantasy lingerie, swimsuits, and bikinis.
- Returnable Products (Upper Garments and Pajamas): For bras, bustiers, pajamas, and loungewear sets to be eligible for return, the product must have been examined without direct contact with bare skin, must absolutely not have been used or washed, and must not have any perfume, lotion, or sweat odor/traces on it.
- Products with damaged original box/packaging or removed labels cannot be accepted for return.
2. Preparing the Package and Shipping
For your products that meet the return conditions, the shipping steps are as follows:
- Place the products you wish to return in their original packaging in a way that prevents damage.
- Be sure to include your invoice inside the package (if it is a corporate invoice, include the return invoice issued by the company). Please note that returns sent without an invoice cannot be processed.
- You can deliver your products to our contracted cargo company using the Return Cargo Code that was sent to you or displayed on your panel. Shipping fees are covered by us for shipments made with our contracted code.
3. Quality Control and Refund
- Once your return shipment reaches our logistics center, it is subjected to a hygiene and compliance inspection by our quality control specialists.
- The amount for products whose return has been approved will be refunded to you using the same payment method you used during your purchase (Credit Card/Debit Card, etc.) within the legal period following the approval process (no later than 14 days). The time it takes for your bank to reflect the refund amount in your account may take an average of 2–7 business days.
At every stage of the process, our support team would be happy to help you with any questions you may have or with new size or style preferences.
Contact and Support:
- Company Title: CAVALLE MİLANO - ONUR İÇLİ
- Email:
- Customer Service: 0850 532 3402
- Return Shipping Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN
- Tax Office and Number: ADIYAMAN – 13654386758
Here's the English translation:
Delivery and Privacy Information
Fast and Discreet Shipping The exclusive pieces you select are carefully packaged with maximum discretion, ensuring the contents are never visible from the outside. No product details appear on the package until it reaches you; the sender section displays only the title CAVALLE MİLANO - ONUR İÇLİ. Your privacy is as valuable to us as your style.
Same-Day Shipping Privilege We understand how precious your time is. Orders placed before 4:00 PM on weekdays are dispatched the same day without delay. The moment your elegance is on its way, your tracking number is instantly sent to you via email from . For any questions regarding your delivery process, you can also reach us at 0850 532 3402.
100% Secure Shopping Experience All transactions made through https://www.cavallemilano.com are safeguarded by a 256-bit SSL security certificate, providing the highest level of protection for your personal data. For shipping updates, style consultation, or any other inquiries regarding your order, you can contact our customer service team or reach out to our headquarters at YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN for uninterrupted support.
3. Definitions
The meanings of some basic concepts used in this Agreement are as follows:
- Site: The website operating at https://www.cavallemilano.com.
- Company: CAVALLE MİLANO - ONUR İÇLİ
- User: The natural or legal person who becomes a member of the Site or makes a purchase through the Site.
- Member: A User who has completed the membership form on the Site and whose membership has been approved by the Company.
- Service: All products, content, and facilities offered to the User through the Site.
- Personal Data: Any information relating to an identified or identifiable real person, defined under the Turkish Personal Data Protection Law No. 6698.
4. Membership Conditions
4.1. Membership Requirements
To become a member of the Site, the following conditions must be met:
- To be over 18 years old and have the ability to exercise civil rights.
- Not to have been previously removed from membership by the Company or temporarily/permanently suspended.
- To complete the membership form with complete, accurate, and up-to-date information.
⚠️ Important Note: The Site contains products aimed at individuals over the age of 18, and it is strictly forbidden for users under the age of 18 to become members or place orders. If a violation of this is detected, the membership will be canceled immediately and may be reported to the relevant authorities.
4.2. Membership Process
The User creates their membership account after filling out the membership form on the Site and approving the Agreement. The Company reserves the right to reject the membership application or request additional information/documents when deemed necessary.
4.3. Confidentiality of Account Information
- The User is responsible for keeping their username and password confidential.
- The User is responsible for any consequences arising from sharing these details with third parties.
- In case of suspected unauthorized use of account information, the User should immediately report to .
5. Rights and Obligations of the Parties
5.1. Obligations of the User
The User agrees and commits to comply with the following rules when using the Site:
- To ensure that the information provided in the membership form is accurate, complete, and up-to-date.
- To update membership information promptly in case of changes.
- To use the Site solely for lawful purposes and within the limits specified in this Agreement.
- To avoid behavior that disrupts the operation of the Site, damages the database, or constitutes a cyber attack.
- To respect the rights, privacy, and personal rights of other users.
- Not to copy, reproduce, or use for commercial purposes the material on the Site (texts, visuals, logos, designs, etc.) without permission.
- Not to attempt to place fake orders, make fake returns, or engage in fraudulent payment attempts.
- Not to share insulting, pornographic, provocative, discriminatory, or illegal content through written, visual, or audio materials on the Site.
- To fulfill payment obligations in a timely and complete manner.
5.2. Rights and Obligations of the Company
- The Company provides the necessary technical infrastructure to ensure the continuity of the services offered on the Site. However, temporary interruptions in service may occur in technical malfunctions, maintenance, updates, or force majeure situations.
- The Company reserves the right to change product prices, campaigns, product varieties, categories, and content on the Site without prior notice.
- The Company has the right to suspend or cancel the membership if it determines that the User has acted contrary to the provisions of this Agreement.
- The Company undertakes to protect the personal data shared by the User within the framework of
Here's the English translation of your KVKK (Personal Data Protection) Disclosure:
Personal Data Protection Law (KVKK) Disclosure Statement
At CAVALLE MİLANO - ONUR İÇLİ, as we bring our designs that complete your elegance to you, we place the utmost sensitivity on the security and privacy of your personal data. In accordance with the Personal Data Protection Law No. 6698 ("KVKK"), as the data controller, we would like to inform you transparently about the purposes for which we process your personal data, to whom we may transfer it, and your rights in this regard.
1. Identity of the Data Controller
Pursuant to the KVKK, your counterpart and the "Data Controller" is our company, whose corporate information is provided below:
Company Title: CAVALLE MİLANO - ONUR İÇLİ Tax Office: ADIYAMAN Tax Number: 13654386758 Headquarters Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN
2. Personal Data Processed
In order to provide you with a flawless experience during your visits, membership transactions, and purchases made through https://www.cavallemilano.com, we process the following data:
- Identity Information: Your name and surname.
- Contact Information: Your phone number (such as numbers registered in our systems like 0850 532 3402), email address, delivery and billing addresses.
- Customer Transaction Information: Your order history, cart information, preferred size and style selections, billing information.
- Transaction Security Information: IP address, in-site browsing activities, and cookie records.
3. Purpose of Processing Personal Data
Your collected personal data is processed for the following reasons, with the aim of maintaining our brand's high-quality standards in the digital world as well:
- Carrying out your membership transactions and ensuring the security of your user account.
- Confirming your orders, preparing them with care, shipping, and managing delivery processes seamlessly.
- Quickly resolving after-sales support, return, and exchange processes.
- Providing you with personalized style recommendations and informing you about our new season collections and exclusive campaigns (subject to your explicit consent).
- Fulfilling our obligations regarding information storage, reporting, and invoicing arising from legal regulations.
4. Transfer of Personal Data
Your personal data may be shared only for the realization of the purposes stated above and with the necessary security measures in place:
- With our business partner cargo and logistics companies for the completion of delivery processes,
- With BRSA-licensed payment institutions and banks to provide a secure payment infrastructure,
- With authorized public institutions and official authorities for the fulfillment of our legal obligations.
5. Method and Legal Basis of Personal Data Collection
Your data is collected electronically through our https://www.cavallemilano.com website via membership forms, order screens, and cookies, using automatic or partially automatic methods. This process is based on the legal grounds specified in Article 5 of the KVKK: "the processing of personal data belonging to the parties of a contract being necessary, provided that it is directly related to the establishment or performance of a contract," "being mandatory for the data controller to fulfill its legal obligation," and "the processing of data being mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject."
6. Your Rights Under the KVKK
Pursuant to Article 11 of the KVKK, as a data subject, you have the right to: learn whether your personal data is being processed, request information if it has been processed, learn the purpose of processing and whether it is used in accordance with that purpose, know the third parties to whom it has been transferred domestically or abroad, request its correction if processed incompletely or incorrectly, and request its deletion.
You can submit all your requests related to these rights to via the email address registered in our systems using a secure electronic signature or mobile signature, or you can apply in writing in person at our address YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN. Your requests will be finalized free of charge within the legal period of 30 days at the latest.
. - The Company reserves the right to unilaterally cancel the User's order without just cause. In this case, the amount paid by the User will be refunded.
6. Ordering and Payment Processes
- In orders placed through the Site, the User views clearly the product information, price, tax, and shipping cost.
- Upon confirmation of the order, the User agrees to pay the product price.
- Payments can be made by credit card, debit card, money order/EFT, or other payment methods accepted by the Company.
- Credit card information is never stored in the Company's systems and is transmitted to the bank infrastructure with 256-bit SSL encryption.
- For details of the order and pre-information, the
Distance Sales Preliminary Information Form (Intimate Apparel Specific)
Thank you for trusting the quality of CAVALLE MİLANO - ONUR İÇLİ when choosing the closest companions for your skin. This form has been carefully prepared in accordance with the Law No. 6502 on the Protection of Consumers to safeguard your privacy, health, and legal rights at every step of your shopping experience.
By confirming your order, you acknowledge your obligation to pay the price of the exclusive designs you have selected, along with applicable taxes and shipping fees (if any).
1. SELLER (STORE) INFORMATION AND PRIVACY COMMITMENT
Your orders are prepared with 100% confidentiality, ensuring the contents are not visible from the outside. Only our corporate title appears in the sender section.
Company Title: CAVALLE MİLANO - ONUR İÇLİ Headquarters Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN Customer Service: 0850 532 3402 Email Address:Tax Office and No: ADIYAMAN / 13654386758
2. BUYER (CONSUMER) INFORMATION
Recipient: {ad_soyad} Delivery Address: {teslimat_adresi} Phone Number: {telefon_numarası} Email / Username: {eposta}
3. SUBJECT PRODUCT AND ORDER DETAILS
The type, size, color, and sales price (including all taxes) of the products you have selected are summarized below:
Products in Order: {sipariş_ürün_listesi} Order Number: {sipariş_numarası} Order Date: {sipariş_tarihi} Total Order Amount: {sipariş_tutarı}
4. DELIVERY PROCESS AND GENERAL PROVISIONS
4.1. Fast and Discreet Shipping: The products you select are delivered to your address in special packaging that preserves their form and texture, with the contents kept completely confidential, within the legal period not exceeding 30 days.
4.2. Approval and Confirmation: The BUYER electronically confirms that they have read the essential qualities of the product (fabric, size, hygiene rules), sales price, and delivery information on https://www.cavallemilano.com.
4.3. Impossibility of Performance: In exceptional cases such as stock depletion, the SELLER shall notify the situation within 3 days and refund the amount within 14 days.
4.4. Payment and Security: If the product price is canceled or not paid by the bank, the delivery obligation shall cease.
5. INVOICE DETAILS
Name/Surname/Title: {ad_soyad} Invoice Address: {fatura_adresi}
Your invoice is included inside the box to protect order privacy, or is sent to your email address at {eposta} as an e-invoice.
6. RIGHT OF WITHDRAWAL (RETURNS AND EXCHANGES)
You may exercise your right of withdrawal within 14 days from the date of delivery for the products you have purchased, provided that hygiene conditions have not been violated. In cases where the right of withdrawal is valid, shipping costs are borne by the SELLER.
For return requests to be accepted:
- Products must absolutely not be used, tried on, or washed,
- The original packaging must be intact and labels must not be removed,
- The product must not have any deodorant, perfume, lotion, or sweat odor/traces on it.
7. ⚠️ CIRCUMSTANCES IN WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED FOR INTIMATE APPAREL (HYGIENE EXCEPTION)
Pursuant to Article 15/1-ç of the Distance Contracts Regulation: "goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery and whose return is not suitable in terms of health and hygiene" cannot be legally returned.
In this context, in order to protect human health and hygiene standards, RETURNS AND EXCHANGES CANNOT BE MADE UNDER ANY CIRCUMSTANCES for the following products:
- All Lower Intimate Apparel Products: Panties, strings, thongs, boxers, and briefs.
- Silicone and Adhesive Products: Silicone bras, nipple covers, adhesive tapes.
- Corsets, Bodystockings, Fantasy Lingerie, and Swimwear/Bikinis (if the protective hygiene strip has been removed, the packaging has been opened, or if they have been tried on).
For upper garments (bras, bustiers) and pajama/nightgown sets, returns and exchanges are accepted only on the condition that the product has been tried on without direct contact with bare skin, and that its labels and box remain intact.
Dispute Resolution
For consumer complaints, the Consumer Arbitration Committees or Consumer Courts in your place of residence have jurisdiction, within the current monetary limits announced by the Ministry of Trade.
This Agreement has been submitted for your approval electronically in order to protect your health and safety.
SELLER: CAVALLE MİLANO - ONUR İÇLİ BUYER: {ad_soyad} ORDER DATE: {sipariş_tarihi}
page can be reviewed. - The
Distance Sales Agreement
Thank you for choosing our brand when selecting the closest companions for your skin. This agreement has been prepared in accordance with our principle of transparency, with the aim of ensuring your shopping experience proceeds flawlessly from beginning to end, protecting your privacy, and safeguarding your legal rights.
1. PARTIES AND APPROVAL
This Agreement enters into force upon being electronically approved between the BUYER (Consumer) and the SELLER (Store), whose information is provided below. When the BUYER confirms the order, they accept in advance the obligation to pay the product price, taxes, and shipping fee (if any).
SELLER: CAVALLE MİLANO - ONUR İÇLİ | YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN BUYER: {ad_soyad} | {teslimat_adresi}
2. DEFINITIONS
In this agreement:
- LAW: Refers to the Law No. 6502 on the Protection of Consumers,
- REGULATION: Refers to the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188),
- SELLER: Refers to the company that offers goods to the consumer within the scope of its commercial activities,
- BUYER: Refers to the consumer acting for non-commercial or non-professional purposes,
- SITE: Refers to the website https://www.cavallemilano.com belonging to the SELLER.
3. SUBJECT OF THE AGREEMENT
The subject of this Agreement is the determination of the rights and obligations of the parties regarding the sale, confidential and secure delivery of the products whose qualities and sales price (including all taxes) are specified below, which the BUYER has ordered electronically through the SELLER's website.
4. SELLER (STORE) INFORMATION
Title: CAVALLE MİLANO - ONUR İÇLİ Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN Phone: 0850 532 3402 Email:Tax Office and No: ADIYAMAN / 13654386758
5. BUYER AND ORDERING PARTY INFORMATION
Recipient (Buyer): {ad_soyad} Delivery Address: {teslimat_adresi} Phone: {telefon_numarası} Email / Username: {eposta}
6. INVOICE INFORMATION
In accordance with our privacy policy, your invoices are not displayed on the outside of the shipping box; they are sent to your email address as an e-invoice and included discreetly inside the box.
Name/Surname/Title: {ad_soyad} Invoice Address: {fatura_adresi} (If applicable) Dealer Information: {bayi_unvan} | {bayi_vergi_dairesi} - {bayi_vergi_no}
7. SUBJECT PRODUCT AND PAYMENT DETAILS
The type, size, color, and sales price of the exclusive pieces you have selected are summarized below. The prices announced on the site are valid until an update is made, and time-limited campaigns are valid until the end of the specified period.
Products in Order: {sipariş_ürün_listesi} Order Number: {sipariş_numarası} Order Date: {sipariş_tarihi} Payment Method: {odeme_tipi} Number of Installments: {taksit_sayisi} Total Order Amount: {sipariş_tutarı}
(The shipping fee for product dispatch is covered by the BUYER unless otherwise specified by a campaign.)
8. GENERAL PROVISIONS AND DISCREET DELIVERY CONDITIONS
8.1. Privacy and Care: The products you purchase are packaged with maximum privacy principles, ensuring the contents are never visible from the outside, and delivered to the cargo service.
8.2. Confirmation and Declaration: The BUYER electronically confirms that they have read and understood the essential qualities of the product (size measurements, hygiene rules), the sales price, and payment terms on the site.
8.3. Delivery Period: Products are delivered within the legal period of no more than 30 days. If this period is exceeded, the BUYER has the right to terminate the agreement.
8.4. Quality and Damage Inspection: The BUYER should inspect the package upon receiving it from the cargo company; packages with torn or damaged packaging should not be accepted without having a report drawn up.
8.5. Impossibility of Performance: In case of stock depletion, the SELLER shall notify the BUYER within 3 days and refund the amount within 14 days.
8.6. Payment Security: In cases where the product price is not paid or is canceled by the bank, the SELLER's delivery obligation shall cease.
9. RIGHT OF WITHDRAWAL (RETURN PROCEDURE)
9.1. The BUYER has the right to withdraw from the agreement within 14 (fourteen) days from the delivery date without providing any reason.
9.2. Return Conditions: For the return process to be initiated, the product must not be within the scope of "Products Where the Right of Withdrawal Cannot Be Exercised (Hygiene Exception)," and must absolutely not have been tried on, washed, or used.
9.3. The product to be returned must be sent complete with its box, packaging, unremoved labels, and invoice.
9.4. The SELLER is obliged to refund the product price to the BUYER within 14 days following the receipt of the withdrawal notice and the product in perfect condition.
10. ⚠️ EXCEPTIONAL PRODUCTS WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED (HYGIENE EXCEPTION)
In accordance with the Distance Contracts Regulation, in order to protect human health and hygiene standards, RETURNS AND EXCHANGES CANNOT BE MADE UNDER ANY CIRCUMSTANCES for the following product categories:
- All Lower Intimate Apparel Products: Panties, strings, thongs, briefs, and boxer models,
- Adhesive and Silicone Products: Silicone bras, nipple covering tapes, and supporters,
- Corsets, bodystockings, fantasy lingerie sets, swimsuits, and bikinis whose protective hygiene strip has been removed, original packaging has been opened, or which have been tried on,
- Designs specially prepared or personalized according to the consumer's body measurements.
(Returns of upper garment products and pajama sets are accepted only on the condition that they have been examined without direct contact with bare skin, do not contain any sweat/perfume odor, and their labels remain attached.)
11. DEFAULT AND LEGAL CONSEQUENCES
In the event that the BUYER defaults on transactions made with a credit card, the BUYER accepts that they will pay interest within the framework of the agreement between themselves and the cardholding bank, and will be liable to the bank.
12. COMPETENT COURT AND DISPUTE RESOLUTION
In any dispute that may arise from this agreement, within the monetary limits announced annually by the Ministry of Customs and Trade, the Consumer Arbitration Committees and Consumer Courts in the place of residence of the BUYER or SELLER have jurisdiction.
13. ENTRY INTO FORCE
When the BUYER completes the payment for the order placed through the Site, they are deemed to have fully read all the terms of this agreement, understood the hygiene rules, and accepted them electronically.
SELLER: CAVALLE MİLANO - ONUR İÇLİ BUYER: {ad_soyad} ORDER DATE: {sipariş_tarihi}
is applied for orders that are subject to distance sales.
7. Delivery
- Orders are delivered to the User by the Company's designated contracted shipping companies.
- Delivery times may vary depending on product stock status and delivery address.
- Shipping fees may be free during campaign periods or for orders above a certain amount. For details, the
Here's the English translation:
Delivery and Privacy Information
Fast and Discreet Shipping The exclusive pieces you select are carefully packaged with maximum discretion, ensuring the contents are never visible from the outside. No product details appear on the package until it reaches you; the sender section displays only the title CAVALLE MİLANO - ONUR İÇLİ. Your privacy is as valuable to us as your style.
Same-Day Shipping Privilege We understand how precious your time is. Orders placed before 4:00 PM on weekdays are dispatched the same day without delay. The moment your elegance is on its way, your tracking number is instantly sent to you via email from . For any questions regarding your delivery process, you can also reach us at 0850 532 3402.
100% Secure Shopping Experience All transactions made through https://www.cavallemilano.com are safeguarded by a 256-bit SSL security certificate, providing the highest level of protection for your personal data. For shipping updates, style consultation, or any other inquiries regarding your order, you can contact our customer service team or reach out to our headquarters at YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN for uninterrupted support.
page can be reviewed. - It is recommended that delivered products be checked in the presence of the courier. If damaged or missing products are detected, a report should be prepared, and immediate notification should be given to the Company.
8. Returns, Exchanges, and the Right of Withdrawal
- The User has the right to withdraw from the contract within 14 days without providing any justification or paying a penalty, as stated in the Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
- To perform a return process, the product must be in its original packaging, undamaged, unused, and resalable condition.
- Hygiene products, underwear, swimwear, nightgowns, socks, and similar personal use products cannot be returned if the original packaging has been opened due to health and hygiene reasons.
- For detailed information regarding return, exchange, and the right of withdrawal, the
Your Return Request Has Been Received: Return and Exchange Process
Thank you for choosing CAVALLE MİLANO - ONUR İÇLİ designs.
Your return request has been successfully received in our system. As we value privacy and hygiene standards in intimate apparel as much as your style, we would like to share the following steps and legal conditions with you to ensure your return process is completed smoothly and quickly.
1. ⚠️ Please Check Before Shipping: Intimate Apparel Hygiene Conditions
Intimate apparel products are, by their nature, subject to human health and hygiene laws (Distance Contracts Regulation). For your return to be approved, the product must absolutely meet the following conditions:
- Non-Returnable Products: Due to hygiene standards, returns and exchanges are strictly not accepted for all lower intimate apparel products (panties, strings, boxers, etc.), silicone bras, adhesive tapes, corsets whose protective strip has been removed, fantasy lingerie, swimsuits, and bikinis.
- Returnable Products (Upper Garments and Pajamas): For bras, bustiers, pajamas, and loungewear sets to be eligible for return, the product must have been examined without direct contact with bare skin, must absolutely not have been used or washed, and must not have any perfume, lotion, or sweat odor/traces on it.
- Products with damaged original box/packaging or removed labels cannot be accepted for return.
2. Preparing the Package and Shipping
For your products that meet the return conditions, the shipping steps are as follows:
- Place the products you wish to return in their original packaging in a way that prevents damage.
- Be sure to include your invoice inside the package (if it is a corporate invoice, include the return invoice issued by the company). Please note that returns sent without an invoice cannot be processed.
- You can deliver your products to our contracted cargo company using the Return Cargo Code that was sent to you or displayed on your panel. Shipping fees are covered by us for shipments made with our contracted code.
3. Quality Control and Refund
- Once your return shipment reaches our logistics center, it is subjected to a hygiene and compliance inspection by our quality control specialists.
- The amount for products whose return has been approved will be refunded to you using the same payment method you used during your purchase (Credit Card/Debit Card, etc.) within the legal period following the approval process (no later than 14 days). The time it takes for your bank to reflect the refund amount in your account may take an average of 2–7 business days.
At every stage of the process, our support team would be happy to help you with any questions you may have or with new size or style preferences.
Contact and Support:
- Company Title: CAVALLE MİLANO - ONUR İÇLİ
- Email:
- Customer Service: 0850 532 3402
- Return Shipping Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN
- Tax Office and Number: ADIYAMAN – 13654386758
9. Intellectual Property Rights
- All content on the Site; texts, visuals, logos, graphics, product photos, collection names (Noir, Crimson Passion, Emerald Muse, etc.), designs, and software are owned by CAVALLE MİLANO - ONUR İÇLİ and are protected under intellectual property rights.
- The User may not copy, reproduce, modify, distribute, publish, or use for commercial purposes any of these contents without the written consent of the Company.
- Contrary actions are subject to legal and criminal sanctions under the Copyright Law No. 5846 and related legislation.
10. Protection of Personal Data
The Company processes and protects the User's personal data within the framework of the Personal Data Protection Law No. 6698 and related legislation.
- To obtain detailed information about the purposes of data processing, retention periods, transfer conditions, and the User's rights under KVKK, the
Here's the English translation of your KVKK (Personal Data Protection) Disclosure:
Personal Data Protection Law (KVKK) Disclosure Statement
At CAVALLE MİLANO - ONUR İÇLİ, as we bring our designs that complete your elegance to you, we place the utmost sensitivity on the security and privacy of your personal data. In accordance with the Personal Data Protection Law No. 6698 ("KVKK"), as the data controller, we would like to inform you transparently about the purposes for which we process your personal data, to whom we may transfer it, and your rights in this regard.
1. Identity of the Data Controller
Pursuant to the KVKK, your counterpart and the "Data Controller" is our company, whose corporate information is provided below:
Company Title: CAVALLE MİLANO - ONUR İÇLİ Tax Office: ADIYAMAN Tax Number: 13654386758 Headquarters Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN
2. Personal Data Processed
In order to provide you with a flawless experience during your visits, membership transactions, and purchases made through https://www.cavallemilano.com, we process the following data:
- Identity Information: Your name and surname.
- Contact Information: Your phone number (such as numbers registered in our systems like 0850 532 3402), email address, delivery and billing addresses.
- Customer Transaction Information: Your order history, cart information, preferred size and style selections, billing information.
- Transaction Security Information: IP address, in-site browsing activities, and cookie records.
3. Purpose of Processing Personal Data
Your collected personal data is processed for the following reasons, with the aim of maintaining our brand's high-quality standards in the digital world as well:
- Carrying out your membership transactions and ensuring the security of your user account.
- Confirming your orders, preparing them with care, shipping, and managing delivery processes seamlessly.
- Quickly resolving after-sales support, return, and exchange processes.
- Providing you with personalized style recommendations and informing you about our new season collections and exclusive campaigns (subject to your explicit consent).
- Fulfilling our obligations regarding information storage, reporting, and invoicing arising from legal regulations.
4. Transfer of Personal Data
Your personal data may be shared only for the realization of the purposes stated above and with the necessary security measures in place:
- With our business partner cargo and logistics companies for the completion of delivery processes,
- With BRSA-licensed payment institutions and banks to provide a secure payment infrastructure,
- With authorized public institutions and official authorities for the fulfillment of our legal obligations.
5. Method and Legal Basis of Personal Data Collection
Your data is collected electronically through our https://www.cavallemilano.com website via membership forms, order screens, and cookies, using automatic or partially automatic methods. This process is based on the legal grounds specified in Article 5 of the KVKK: "the processing of personal data belonging to the parties of a contract being necessary, provided that it is directly related to the establishment or performance of a contract," "being mandatory for the data controller to fulfill its legal obligation," and "the processing of data being mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject."
6. Your Rights Under the KVKK
Pursuant to Article 11 of the KVKK, as a data subject, you have the right to: learn whether your personal data is being processed, request information if it has been processed, learn the purpose of processing and whether it is used in accordance with that purpose, know the third parties to whom it has been transferred domestically or abroad, request its correction if processed incompletely or incorrectly, and request its deletion.
You can submit all your requests related to these rights to via the email address registered in our systems using a secure electronic signature or mobile signature, or you can apply in writing in person at our address YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN. Your requests will be finalized free of charge within the legal period of 30 days at the latest.
page can be reviewed. - By becoming a member of the Site, the User is deemed to have consented to the processing of personal data in the framework of the related policy.
11. Commercial Electronic Messages
- With the User's approval, the Company can send commercial electronic messages containing campaigns, discounts, new product announcements, and promotions via email, SMS, or other electronic means.
- The User can stop receiving these messages at any time by sending the code "RED" or by clicking the "Unsubscribe" link in the email.
- For detailed information, the
Commercial Electronic Communication Consent Disclosure Statement
Be the first to discover the newest textures, trends, and exclusive surprises that will meet your skin. As CAVALLE MİLANO - ONUR İÇLİ, we would like to share with you the innovations that will inspire your lingerie drawer. However, we respect your communication boundaries and privacy as much as our designs.
This disclosure statement has been prepared in accordance with Law No. 6563 on the Regulation of Electronic Commerce and related legislation, with the aim of informing you about the commercial electronic communications that will be sent to you.
1. What Topics Do We Contact You About?
Within the scope of your commercial electronic communication consent, we offer you not ordinary messages, but only elegant notifications that may interest you and enrich your shopping experience:
- Launches of our new season lingerie, loungewear, and beachwear collections,
- "Private Sale" opportunities on selected products, available exclusively to our newsletter/SMS subscribers,
- Personalized product recommendations tailored to your size and style preferences,
- Exclusive gift vouchers and coupon codes to accompany your birthdays and special occasions.
2. Our Communication Channels
In accordance with the consent you provide, our campaigns and notifications will be carried out through your preferred communication channels:
- Email: Visually refined, detailed collection presentations and style newsletters (sent via ).
- SMS: Instant and short-term discount codes you can quickly benefit from.
- Phone: (In very special cases when necessary) Customer satisfaction calls and VIP notifications.
3. Your Right to Cancel Communication Consent (Opt-Out)
Staying in touch with us is entirely under your control. You may withdraw the consent you have given at any time, without providing any reason, and completely free of charge:
- By using the "Click to unsubscribe from the newsletter" link located at the bottom of the emails sent to you,
- By sending the free opt-out (cancellation) code specified in the SMS messages you receive to the relevant number,
- By updating your preferences from the "My Communication Permissions" tab in your member profile at https://www.cavallemilano.com,
- Or by disabling the permissions for your email and phone number through the Message Management System (İYS – iys.org.tr) platform, you can stop the communication instantly.
Once your opt-out request reaches our systems, commercial communications will be terminated within 3 business days.
4. Corporate Information
- Data Controller / Company Title: CAVALLE MİLANO - ONUR İÇLİ
- Tax Office and Number: ADIYAMAN – 13654386758
- Headquarters Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN
- Customer Service: 0850 532 3402
I hereby acknowledge and declare that I have read and understood the disclosure statement presented to me, and that I consent to receiving Commercial Electronic Communications regarding the products, services, and opportunities offered by CAVALLE MİLANO - ONUR İÇLİ through my contact information.
page can be reviewed.
12. Termination of Membership
12.1. Termination by the User
The User can terminate their membership at any time from the my account page or by sending an email to . Termination of membership does not affect the User's existing and open orders; these orders will be completed under the prevailing conditions.
12.2. Termination by the Company
The Company may suspend or unilaterally cancel a User's membership without prior notice if the following situations are detected:
- Violation of Agreement provisions.
- Provision of false information, fake orders, or fraudulent payment attempts.
- Actions that threaten Site security.
- Actions violating the rights of other users.
- Use in violation of legal legislation.
Upon cancellation of membership, the User's access to all data and content on the Site is revoked.
13. Limitation of Liability
- The Company exercises due care for the accuracy and currency of the information on the Site, but it is limited in responsibility for possible material errors, update deficiencies, or technical difficulties.
- The Company is not responsible for internet-related interruptions, speed issues, and similar technical problems during access to the Site.
- The Company is not liable for any indirect, special, incidental, or consequential damages resulting from the User's use of the Site.
- In cases of force majeure (natural disasters, pandemics, wars, strikes, governmental decisions, infrastructure failures, etc.), the Company's obligations may be suspended.
14. Amendments
- The Company reserves the right to make amendments to this Agreement at any time.
- Amendments take effect on the date they are published on the Site.
- The User's continued use of the Site signifies acceptance of the amendments made.
- When significant changes occur, users may be informed via the registered email address.
15. Resolution of Disputes and Competent Court
- Disputes arising from this Agreement are subject to Turkish laws.
- The parties will try to resolve disputes amicably and in good faith through mutual conversation.
- If reconciliation cannot be reached; for disputes within the scope of the Consumer Protection Law, Consumer Arbitration Committees or Consumer Courts are authorized according to the monetary limits determined annually by the Ministry of Trade.
- For disputes outside the scope of consumer status, Adıyaman Courts and Execution Offices where the Company is located, are authorized.
16. Severability
If any provision of this Agreement is found to be invalid, unlawful, or unenforceable by any competent court, the remaining provisions shall continue in effect.
17. Validity
This Agreement takes effect when the User becomes a member of the Site or performs a transaction through the Site and remains valid until the User exits membership.
The User declares and undertakes that they have carried out the membership process by reading, understanding, and accepting this Agreement and all policies attached to it.
18. Contact Information
For any questions, requests, or applications related to this Agreement and the Site, you can reach us through the following communication channels:
| Information | Details |
|---|---|
| Site Address | https://www.cavallemilano.com |
| Company Title | CAVALLE MİLANO - ONUR İÇLİ |
| Tax Office | ADIYAMAN |
| Tax Number | 13654386758 |
| Phone | 0850 532 3402 |
| Address | YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN |
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