Cookie Policy

Last Updated: 2026

1. Introduction

As CAVALLE MİLANO - ONUR İÇLİ, we use cookies on our website located at https://www.cavallemilano.com to provide our visitors with the best shopping experience, measure site performance, and continuously improve our services.

This Cookie Policy is prepared to explain which cookies are used on our website for which purposes, how the data collected through cookies is processed, and your rights regarding cookies as a user.

By using the Site, you agree to the use of cookies as described in this policy.

2. What Are Cookies?

Cookies are small text files placed on your device (computer, phone, tablet, etc.) via your browser when you visit a website. These files are used to ensure the site functions correctly, remember your preferences, enhance your navigation experience within the site, and perform statistical analyses.

Cookies do not contain critical personal data like your username, password, or credit card information. Most cookies only store technical information (session ID, language preference, cart contents, etc.).

3. Why Do We Use Cookies?

As CAVALLE MİLANO - ONUR İÇLİ, we use cookies for the following purposes:

• 🔐 Ensuring security: To enable secure login to your account and ensure the security of your session.
• 🛒 Carrying out basic functions: To remember the contents of your shopping cart, and ensure your orders are completed correctly.
• ⚙️ Remembering your preferences: To save your choices like language, currency, and region.
• 📊 Measuring site performance: To perform statistical analyses, such as which pages are visited, how often, and which products are more popular.
• 🎯 Providing a personalized experience: To offer product recommendations and campaigns based on your interests.
• 📣 Conducting marketing activities: Upon your permission, to show you personalized ads and campaigns.
• 🔧 Detecting errors: To quickly identify and resolve possible technical issues on the site.

4. Types of Cookies We Use

4.1. Cookies by Duration

📌 Session Cookies Are temporary cookies that are automatically deleted when you close the browser window. They are functional as long as you actively use the site (e.g., remembering your shopping cart).

📌 Persistent Cookies Are cookies that remain on your device for a specified period or until you delete them. They allow us to recognize you and remember your preferences when you revisit the site.

4.2. Cookies by Source

📌 First-Party Cookies Are cookies placed directly on your device by CAVALLE MİLANO - ONUR İÇLİ.

📌 Third-Party Cookies Are cookies placed by service providers (Google, Meta, analytics tools, etc.) that work integrated with the site.

4.3. Cookies by Purpose

🔒 Mandatory (Technical) Cookies

These are cookies that are essential for the proper functioning of the site. Without these cookies, some basic functions (member login, cart operations, payment steps) cannot be used. These cookies cannot be disabled.

Examples:

• Session management cookies
• Security cookies
• Cart memory cookies
• Load balancing cookies

📈 Performance / Analytics Cookies

Used to understand how users use the site and to improve site performance. They do not personally identify users; all data is collected anonymously and used in statistical analyses.

Examples:

• Google Analytics
• Yandex Metrica
• Heatmap tools like Hotjar

⚙️ Functionality Cookies

Allows remembering user preferences (language, region, theme, etc.). These cookies aim for a more personal and user-friendly site experience.

Examples:

• Language selection cookies
• Recently viewed products
• Favorites list memory

🎯 Targeting / Marketing Cookies

Ensures that ads and campaigns tailored to your interests and behaviors on the Site are shown to you. These cookies are typically placed through advertising networks and are aimed at increasing ad efficiency.

Examples:

• Google Ads cookies
• Meta (Facebook, Instagram) Pixel
• TikTok Pixel
• Retargeting cookies

5. Third-Party Service Providers

On our site, cookies from the following third-party service providers may be used:

The use of third-party cookies is subject to the relevant service providers' own privacy policies. We recommend that you review these providers' own policies for details.

6. Data Collected Through Cookies

The following types of data may be collected through cookies:

• IP address
• Browser type and version
• Operating system information
• Visited pages
• Time spent on the site
• Clicked links
• Referring source (referrer URL)
• Device information (desktop/mobile)
• Language and region preferences
• Cart and favorite list contents

This data is processed not to identify users individually, but to analyze general user behavior and improve the site experience.

7. How Can You Manage Your Cookie Preferences?

You have full control over the use of cookies. You can manage your cookie preferences using the following methods:

7.1. Through the Site

When you first visit our site, you can set your preferences through the cookie notification panel that appears, deciding freely whether to accept non-essential cookies. You can change your cookie settings at any time later.

7.2. Through Browser Settings

Most browsers support cookie management. Via your browser settings, you can view, delete, or completely block cookies.

Cookie settings in popular browsers:

• Google Chrome: Settings > Privacy and Security > Cookies and Other Site Data
• Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Cookies and Website Data
• Microsoft Edge: Settings > Cookies and Site Permissions
• Opera: Settings > Advanced > Privacy & Security > Site Settings
• Mobile Browsers (iOS/Android): Cookie management through the settings menu

7.3. Opting Out of Third-Party Ad Networks

You can use the following platforms to disable marketing and advertising cookies collectively:

• youronlinechoices.com(European Digital Advertising Alliance)
• aboutads.info(Digital Advertising Alliance - USA)
• optout.networkadvertising.org(Network Advertising Initiative)

⚠️ Important Warning: If you disable mandatory cookies, some site functions may not work properly. For example, you may not be able to log in, complete your cart transactions, or perform payment steps.

8. Cookies and Personal Data Protection

The data obtained through cookies is processed within the scope of the Personal Data Protection Law (KVKK) No. 6698 and relevant legislation.

• The collected data is used in line with the purposes stated on the CAVALLE MİLANO - ONUR İÇLİ's

  Here's the English translation of your KVKK (Personal Data Protection) Disclosure:

  ---

  Personal Data Protection Law (KVKK) Disclosure Statement

  At CAVALLE MİLANO - ONUR İÇLİ, as we bring our designs that complete your elegance to you, we place the utmost sensitivity on the security and privacy of your personal data. In accordance with the Personal Data Protection Law No. 6698 ("KVKK"), as the data controller, we would like to inform you transparently about the purposes for which we process your personal data, to whom we may transfer it, and your rights in this regard.

  1. Identity of the Data Controller

  Pursuant to the KVKK, your counterpart and the "Data Controller" is our company, whose corporate information is provided below:

  Company Title: CAVALLE MİLANO - ONUR İÇLİ Tax Office: ADIYAMAN Tax Number: 13654386758 Headquarters Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN

  2. Personal Data Processed

  In order to provide you with a flawless experience during your visits, membership transactions, and purchases made through https://www.cavallemilano.com, we process the following data:

  • Identity Information: Your name and surname.
  • Contact Information: Your phone number (such as numbers registered in our systems like 0850 532 3402), email address, delivery and billing addresses.
  • Customer Transaction Information: Your order history, cart information, preferred size and style selections, billing information.
  • Transaction Security Information: IP address, in-site browsing activities, and cookie records.

  3. Purpose of Processing Personal Data

  Your collected personal data is processed for the following reasons, with the aim of maintaining our brand's high-quality standards in the digital world as well:

  • Carrying out your membership transactions and ensuring the security of your user account.
  • Confirming your orders, preparing them with care, shipping, and managing delivery processes seamlessly.
  • Quickly resolving after-sales support, return, and exchange processes.
  • Providing you with personalized style recommendations and informing you about our new season collections and exclusive campaigns (subject to your explicit consent).
  • Fulfilling our obligations regarding information storage, reporting, and invoicing arising from legal regulations.

  4. Transfer of Personal Data

  Your personal data may be shared only for the realization of the purposes stated above and with the necessary security measures in place:

  • With our business partner cargo and logistics companies for the completion of delivery processes,
  • With BRSA-licensed payment institutions and banks to provide a secure payment infrastructure,
  • With authorized public institutions and official authorities for the fulfillment of our legal obligations.

  5. Method and Legal Basis of Personal Data Collection

  Your data is collected electronically through our https://www.cavallemilano.com website via membership forms, order screens, and cookies, using automatic or partially automatic methods. This process is based on the legal grounds specified in Article 5 of the KVKK: "the processing of personal data belonging to the parties of a contract being necessary, provided that it is directly related to the establishment or performance of a contract," "being mandatory for the data controller to fulfill its legal obligation," and "the processing of data being mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject."

  6. Your Rights Under the KVKK

  Pursuant to Article 11 of the KVKK, as a data subject, you have the right to: learn whether your personal data is being processed, request information if it has been processed, learn the purpose of processing and whether it is used in accordance with that purpose, know the third parties to whom it has been transferred domestically or abroad, request its correction if processed incompletely or incorrectly, and request its deletion.

  You can submit all your requests related to these rights to via the email address registered in our systems using a secure electronic signature or mobile signature, or you can apply in writing in person at our address YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN. Your requests will be finalized free of charge within the legal period of 30 days at the latest.

  page.
• Data is stored only for the necessary period and is deleted, destroyed, or anonymized at the expiration of this period.
• Cookie data is not shared with third parties unless legally required.

For detailed information, please review our

Here's the English translation of your KVKK (Personal Data Protection) Disclosure:

Personal Data Protection Law (KVKK) Disclosure Statement

At CAVALLE MİLANO - ONUR İÇLİ, as we bring our designs that complete your elegance to you, we place the utmost sensitivity on the security and privacy of your personal data. In accordance with the Personal Data Protection Law No. 6698 ("KVKK"), as the data controller, we would like to inform you transparently about the purposes for which we process your personal data, to whom we may transfer it, and your rights in this regard.

1. Identity of the Data Controller

Pursuant to the KVKK, your counterpart and the "Data Controller" is our company, whose corporate information is provided below:

Company Title: CAVALLE MİLANO - ONUR İÇLİ Tax Office: ADIYAMAN Tax Number: 13654386758 Headquarters Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN

2. Personal Data Processed

In order to provide you with a flawless experience during your visits, membership transactions, and purchases made through https://www.cavallemilano.com, we process the following data:

• Identity Information: Your name and surname.
• Contact Information: Your phone number (such as numbers registered in our systems like 0850 532 3402), email address, delivery and billing addresses.
• Customer Transaction Information: Your order history, cart information, preferred size and style selections, billing information.
• Transaction Security Information: IP address, in-site browsing activities, and cookie records.

3. Purpose of Processing Personal Data

Your collected personal data is processed for the following reasons, with the aim of maintaining our brand's high-quality standards in the digital world as well:

• Carrying out your membership transactions and ensuring the security of your user account.
• Confirming your orders, preparing them with care, shipping, and managing delivery processes seamlessly.
• Quickly resolving after-sales support, return, and exchange processes.
• Providing you with personalized style recommendations and informing you about our new season collections and exclusive campaigns (subject to your explicit consent).
• Fulfilling our obligations regarding information storage, reporting, and invoicing arising from legal regulations.

4. Transfer of Personal Data

Your personal data may be shared only for the realization of the purposes stated above and with the necessary security measures in place:

• With our business partner cargo and logistics companies for the completion of delivery processes,
• With BRSA-licensed payment institutions and banks to provide a secure payment infrastructure,
• With authorized public institutions and official authorities for the fulfillment of our legal obligations.

5. Method and Legal Basis of Personal Data Collection

Your data is collected electronically through our https://www.cavallemilano.com website via membership forms, order screens, and cookies, using automatic or partially automatic methods. This process is based on the legal grounds specified in Article 5 of the KVKK: "the processing of personal data belonging to the parties of a contract being necessary, provided that it is directly related to the establishment or performance of a contract," "being mandatory for the data controller to fulfill its legal obligation," and "the processing of data being mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject."

6. Your Rights Under the KVKK

Pursuant to Article 11 of the KVKK, as a data subject, you have the right to: learn whether your personal data is being processed, request information if it has been processed, learn the purpose of processing and whether it is used in accordance with that purpose, know the third parties to whom it has been transferred domestically or abroad, request its correction if processed incompletely or incorrectly, and request its deletion.

You can submit all your requests related to these rights to via the email address registered in our systems using a secure electronic signature or mobile signature, or you can apply in writing in person at our address YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN. Your requests will be finalized free of charge within the legal period of 30 days at the latest.

9. Use Toward Children

Our site provides content for users over the age of 18. It is not expected for users under the age of 18 to use the site and have their data processed through cookies. If it is determined that personal data of children is inadvertently processed, this data will be deleted immediately.

10. International Data Transfers

Some of the third-party service providers we use (Google, Meta, TikTok, etc.) may host their servers abroad. In this case, data collected through cookies may be transferred abroad. All these transfers are carried out in accordance with the provisions of KVKK and relevant legislation, and necessary security measures are taken.

11. Changes to the Policy

CAVALLE MİLANO - ONUR İÇLİ reserves the right to update this Cookie Policy at any time. Updates made will become effective on the date they are published at https://www.cavallemilano.com.

In case of significant changes, users will be informed via the site or their registered email addresses. We recommend periodically checking this page for the latest information.

12. Related Documents

We recommend reviewing the following documents along with our Cookie Policy:

• 📄

  Here's the English translation of your KVKK (Personal Data Protection) Disclosure:

  ---

  Personal Data Protection Law (KVKK) Disclosure Statement

  At CAVALLE MİLANO - ONUR İÇLİ, as we bring our designs that complete your elegance to you, we place the utmost sensitivity on the security and privacy of your personal data. In accordance with the Personal Data Protection Law No. 6698 ("KVKK"), as the data controller, we would like to inform you transparently about the purposes for which we process your personal data, to whom we may transfer it, and your rights in this regard.

  1. Identity of the Data Controller

  Pursuant to the KVKK, your counterpart and the "Data Controller" is our company, whose corporate information is provided below:

  Company Title: CAVALLE MİLANO - ONUR İÇLİ Tax Office: ADIYAMAN Tax Number: 13654386758 Headquarters Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN

  2. Personal Data Processed

  In order to provide you with a flawless experience during your visits, membership transactions, and purchases made through https://www.cavallemilano.com, we process the following data:

  • Identity Information: Your name and surname.
  • Contact Information: Your phone number (such as numbers registered in our systems like 0850 532 3402), email address, delivery and billing addresses.
  • Customer Transaction Information: Your order history, cart information, preferred size and style selections, billing information.
  • Transaction Security Information: IP address, in-site browsing activities, and cookie records.

  3. Purpose of Processing Personal Data

  Your collected personal data is processed for the following reasons, with the aim of maintaining our brand's high-quality standards in the digital world as well:

  • Carrying out your membership transactions and ensuring the security of your user account.
  • Confirming your orders, preparing them with care, shipping, and managing delivery processes seamlessly.
  • Quickly resolving after-sales support, return, and exchange processes.
  • Providing you with personalized style recommendations and informing you about our new season collections and exclusive campaigns (subject to your explicit consent).
  • Fulfilling our obligations regarding information storage, reporting, and invoicing arising from legal regulations.

  4. Transfer of Personal Data

  Your personal data may be shared only for the realization of the purposes stated above and with the necessary security measures in place:

  • With our business partner cargo and logistics companies for the completion of delivery processes,
  • With BRSA-licensed payment institutions and banks to provide a secure payment infrastructure,
  • With authorized public institutions and official authorities for the fulfillment of our legal obligations.

  5. Method and Legal Basis of Personal Data Collection

  Your data is collected electronically through our https://www.cavallemilano.com website via membership forms, order screens, and cookies, using automatic or partially automatic methods. This process is based on the legal grounds specified in Article 5 of the KVKK: "the processing of personal data belonging to the parties of a contract being necessary, provided that it is directly related to the establishment or performance of a contract," "being mandatory for the data controller to fulfill its legal obligation," and "the processing of data being mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject."

  6. Your Rights Under the KVKK

  Pursuant to Article 11 of the KVKK, as a data subject, you have the right to: learn whether your personal data is being processed, request information if it has been processed, learn the purpose of processing and whether it is used in accordance with that purpose, know the third parties to whom it has been transferred domestically or abroad, request its correction if processed incompletely or incorrectly, and request its deletion.

  You can submit all your requests related to these rights to via the email address registered in our systems using a secure electronic signature or mobile signature, or you can apply in writing in person at our address YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN. Your requests will be finalized free of charge within the legal period of 30 days at the latest.

• 📄

  Here's the English translation of your Membership Agreement and Terms of Use:

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  Membership Agreement and Terms of Use

  Customers who use this shopping site and make purchases are deemed to have accepted the following terms:

  The web pages on our site and all associated pages ("Site") are the property of CAVALLE MİLANO - ONUR İÇLİ (the "Company"), located at https://www.cavallemilano.com, and are operated by the Company. By using the services offered on the site, you ("User") acknowledge that you are subject to the terms below. By benefiting from and continuing to use the services on the site, you are deemed to have accepted that you have the right, authority, and legal capacity to enter into a contract under the laws to which you are subject, that you are over 18 years of age, and that you have read, understood, and are bound by the terms set forth in this agreement.

  This agreement imposes rights and obligations on the parties regarding the subject matter of the site, and upon accepting this agreement, the parties declare that they will fulfill the mentioned rights and obligations fully, accurately, on time, and within the conditions required by this agreement.

  1. RESPONSIBILITIES

  1.1. The Company reserves the right to make changes to prices and the products and services offered at any time.

  1.2. The Company accepts and undertakes that the member will benefit from the services subject to this agreement, except in cases of technical malfunctions.

  1.3. The User agrees in advance that they will not engage in reverse engineering of the site or any other action aimed at discovering or obtaining its source code. Otherwise, they shall be liable for any damages that may arise against third parties and shall be subject to legal and criminal proceedings.

  1.4. The User agrees that they will not produce or share content that violates general morality and decency, is unlawful, harms the rights of third parties, is misleading, offensive, obscene, pornographic, violates personal rights, infringes copyrights, or encourages illegal activities within the site's activities, any section of the site, or communications. Otherwise, they are solely responsible for any damages that may occur, and in such cases, the "Site" officials reserve the right to suspend or terminate such accounts and initiate legal proceedings.

  1.5. The relationships between the site's members and each other or with third parties are the sole responsibility of the members.

  2. INTELLECTUAL PROPERTY RIGHTS

  2.1. All intellectual property rights, whether registered or unregistered, such as titles, trade names, trademarks, patents, logos, designs, information, and methods on this Site, belong to the operating company and owner of the site or the relevant party indicated, and are protected under national and international law.

  2.2. The information on the Site may not be reproduced, published, copied, presented, and/or transmitted in any way. The Site, in whole or in part, may not be used on any other website without permission.

  3. CONFIDENTIAL INFORMATION

  3.1. The Company shall not disclose the personal information transmitted by users through the site to third parties. This personal information includes all other information intended to identify the User, such as name and surname, address, telephone number, mobile phone, and email address, and will be referred to as "Confidential Information" for short.

  3.2. The User acknowledges that they consent to CAVALLE MİLANO - ONUR İÇLİ sharing their contact information to be used within the scope of promotional, advertising, campaign, and announcement activities.

  3.3. Confidential Information may only be disclosed to official authorities in accordance with the applicable mandatory legislation, in the event that such information is duly requested by official authorities.

  4. REGISTRATION AND SECURITY

  The User is required to provide accurate, complete, and up-to-date registration information. The User is responsible for the security of their password and account on the site and on third-party sites.

  5. FORCE MAJEURE

  If obligations arising from the agreement become impossible to perform due to reasons beyond the control of the parties, such as natural disasters, fire, wars, infrastructure and internet failures, the parties shall not be held liable.

  6. DISPUTE RESOLUTION

  The Adıyaman (Central) Courthouse Courts and Enforcement Offices shall have jurisdiction in the resolution of any disputes arising from the application or interpretation of this Agreement.

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  Company Information:

  Title: CAVALLE MİLANO - ONUR İÇLİ

  Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN

  Tax Office / No: ADIYAMAN / 13654386758

  Contact: 0850 532 3402 |

• 📄

  Commercial Electronic Communication Consent Disclosure Statement

  Be the first to discover the newest textures, trends, and exclusive surprises that will meet your skin. As CAVALLE MİLANO - ONUR İÇLİ, we would like to share with you the innovations that will inspire your lingerie drawer. However, we respect your communication boundaries and privacy as much as our designs.

  This disclosure statement has been prepared in accordance with Law No. 6563 on the Regulation of Electronic Commerce and related legislation, with the aim of informing you about the commercial electronic communications that will be sent to you.

  1. What Topics Do We Contact You About?

  Within the scope of your commercial electronic communication consent, we offer you not ordinary messages, but only elegant notifications that may interest you and enrich your shopping experience:

  • Launches of our new season lingerie, loungewear, and beachwear collections,
  • "Private Sale" opportunities on selected products, available exclusively to our newsletter/SMS subscribers,
  • Personalized product recommendations tailored to your size and style preferences,
  • Exclusive gift vouchers and coupon codes to accompany your birthdays and special occasions.

  2. Our Communication Channels

  In accordance with the consent you provide, our campaigns and notifications will be carried out through your preferred communication channels:

  • Email: Visually refined, detailed collection presentations and style newsletters (sent via ).
  • SMS: Instant and short-term discount codes you can quickly benefit from.
  • Phone: (In very special cases when necessary) Customer satisfaction calls and VIP notifications.

  3. Your Right to Cancel Communication Consent (Opt-Out)

  Staying in touch with us is entirely under your control. You may withdraw the consent you have given at any time, without providing any reason, and completely free of charge:

  • By using the "Click to unsubscribe from the newsletter" link located at the bottom of the emails sent to you,
  • By sending the free opt-out (cancellation) code specified in the SMS messages you receive to the relevant number,
  • By updating your preferences from the "My Communication Permissions" tab in your member profile at https://www.cavallemilano.com,
  • Or by disabling the permissions for your email and phone number through the Message Management System (İYS – iys.org.tr) platform, you can stop the communication instantly.

  Once your opt-out request reaches our systems, commercial communications will be terminated within 3 business days.

  4. Corporate Information

  • Data Controller / Company Title: CAVALLE MİLANO - ONUR İÇLİ
  • Tax Office and Number: ADIYAMAN – 13654386758
  • Headquarters Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN
  • Customer Service: 0850 532 3402

  ---

  I hereby acknowledge and declare that I have read and understood the disclosure statement presented to me, and that I consent to receiving Commercial Electronic Communications regarding the products, services, and opportunities offered by CAVALLE MİLANO - ONUR İÇLİ through my contact information.

• 📄

  Distance Sales Preliminary Information Form (Intimate Apparel Specific)

  Thank you for trusting the quality of CAVALLE MİLANO - ONUR İÇLİ when choosing the closest companions for your skin. This form has been carefully prepared in accordance with the Law No. 6502 on the Protection of Consumers to safeguard your privacy, health, and legal rights at every step of your shopping experience.

  By confirming your order, you acknowledge your obligation to pay the price of the exclusive designs you have selected, along with applicable taxes and shipping fees (if any).

  1. SELLER (STORE) INFORMATION AND PRIVACY COMMITMENT

  Your orders are prepared with 100% confidentiality, ensuring the contents are not visible from the outside. Only our corporate title appears in the sender section.

  Company Title: CAVALLE MİLANO - ONUR İÇLİ Headquarters Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN Customer Service: 0850 532 3402 Email Address:Tax Office and No: ADIYAMAN / 13654386758

  2. BUYER (CONSUMER) INFORMATION

  Recipient: {ad_soyad} Delivery Address: {teslimat_adresi} Phone Number: {telefon_numarası} Email / Username: {eposta}

  3. SUBJECT PRODUCT AND ORDER DETAILS

  The type, size, color, and sales price (including all taxes) of the products you have selected are summarized below:

  Products in Order: {sipariş_ürün_listesi} Order Number: {sipariş_numarası} Order Date: {sipariş_tarihi} Total Order Amount: {sipariş_tutarı}

  4. DELIVERY PROCESS AND GENERAL PROVISIONS

  4.1. Fast and Discreet Shipping: The products you select are delivered to your address in special packaging that preserves their form and texture, with the contents kept completely confidential, within the legal period not exceeding 30 days.

  4.2. Approval and Confirmation: The BUYER electronically confirms that they have read the essential qualities of the product (fabric, size, hygiene rules), sales price, and delivery information on https://www.cavallemilano.com.

  4.3. Impossibility of Performance: In exceptional cases such as stock depletion, the SELLER shall notify the situation within 3 days and refund the amount within 14 days.

  4.4. Payment and Security: If the product price is canceled or not paid by the bank, the delivery obligation shall cease.

  5. INVOICE DETAILS

  Name/Surname/Title: {ad_soyad} Invoice Address: {fatura_adresi}

  Your invoice is included inside the box to protect order privacy, or is sent to your email address at {eposta} as an e-invoice.

  6. RIGHT OF WITHDRAWAL (RETURNS AND EXCHANGES)

  You may exercise your right of withdrawal within 14 days from the date of delivery for the products you have purchased, provided that hygiene conditions have not been violated. In cases where the right of withdrawal is valid, shipping costs are borne by the SELLER.

  For return requests to be accepted:

  • Products must absolutely not be used, tried on, or washed,
  • The original packaging must be intact and labels must not be removed,
  • The product must not have any deodorant, perfume, lotion, or sweat odor/traces on it.

  7. ⚠️ CIRCUMSTANCES IN WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED FOR INTIMATE APPAREL (HYGIENE EXCEPTION)

  Pursuant to Article 15/1-ç of the Distance Contracts Regulation: "goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery and whose return is not suitable in terms of health and hygiene" cannot be legally returned.

  In this context, in order to protect human health and hygiene standards, RETURNS AND EXCHANGES CANNOT BE MADE UNDER ANY CIRCUMSTANCES for the following products:

  • All Lower Intimate Apparel Products: Panties, strings, thongs, boxers, and briefs.
  • Silicone and Adhesive Products: Silicone bras, nipple covers, adhesive tapes.
  • Corsets, Bodystockings, Fantasy Lingerie, and Swimwear/Bikinis (if the protective hygiene strip has been removed, the packaging has been opened, or if they have been tried on).

  For upper garments (bras, bustiers) and pajama/nightgown sets, returns and exchanges are accepted only on the condition that the product has been tried on without direct contact with bare skin, and that its labels and box remain intact.

  Dispute Resolution

  For consumer complaints, the Consumer Arbitration Committees or Consumer Courts in your place of residence have jurisdiction, within the current monetary limits announced by the Ministry of Trade.

  This Agreement has been submitted for your approval electronically in order to protect your health and safety.

  SELLER: CAVALLE MİLANO - ONUR İÇLİ BUYER: {ad_soyad} ORDER DATE: {sipariş_tarihi}

• 📄

  Distance Sales Agreement

  Thank you for choosing our brand when selecting the closest companions for your skin. This agreement has been prepared in accordance with our principle of transparency, with the aim of ensuring your shopping experience proceeds flawlessly from beginning to end, protecting your privacy, and safeguarding your legal rights.

  1. PARTIES AND APPROVAL

  This Agreement enters into force upon being electronically approved between the BUYER (Consumer) and the SELLER (Store), whose information is provided below. When the BUYER confirms the order, they accept in advance the obligation to pay the product price, taxes, and shipping fee (if any).

  SELLER: CAVALLE MİLANO - ONUR İÇLİ | YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN BUYER: {ad_soyad} | {teslimat_adresi}

  2. DEFINITIONS

  In this agreement:

  • LAW: Refers to the Law No. 6502 on the Protection of Consumers,
  • REGULATION: Refers to the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188),
  • SELLER: Refers to the company that offers goods to the consumer within the scope of its commercial activities,
  • BUYER: Refers to the consumer acting for non-commercial or non-professional purposes,
  • SITE: Refers to the website https://www.cavallemilano.com belonging to the SELLER.

  3. SUBJECT OF THE AGREEMENT

  The subject of this Agreement is the determination of the rights and obligations of the parties regarding the sale, confidential and secure delivery of the products whose qualities and sales price (including all taxes) are specified below, which the BUYER has ordered electronically through the SELLER's website.

  4. SELLER (STORE) INFORMATION

  Title: CAVALLE MİLANO - ONUR İÇLİ Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN Phone: 0850 532 3402 Email:Tax Office and No: ADIYAMAN / 13654386758

  5. BUYER AND ORDERING PARTY INFORMATION

  Recipient (Buyer): {ad_soyad} Delivery Address: {teslimat_adresi} Phone: {telefon_numarası} Email / Username: {eposta}

  6. INVOICE INFORMATION

  In accordance with our privacy policy, your invoices are not displayed on the outside of the shipping box; they are sent to your email address as an e-invoice and included discreetly inside the box.

  Name/Surname/Title: {ad_soyad} Invoice Address: {fatura_adresi} (If applicable) Dealer Information: {bayi_unvan} | {bayi_vergi_dairesi} - {bayi_vergi_no}

  7. SUBJECT PRODUCT AND PAYMENT DETAILS

  The type, size, color, and sales price of the exclusive pieces you have selected are summarized below. The prices announced on the site are valid until an update is made, and time-limited campaigns are valid until the end of the specified period.

  Products in Order: {sipariş_ürün_listesi} Order Number: {sipariş_numarası} Order Date: {sipariş_tarihi} Payment Method: {odeme_tipi} Number of Installments: {taksit_sayisi} Total Order Amount: {sipariş_tutarı}

  (The shipping fee for product dispatch is covered by the BUYER unless otherwise specified by a campaign.)

  8. GENERAL PROVISIONS AND DISCREET DELIVERY CONDITIONS

  8.1. Privacy and Care: The products you purchase are packaged with maximum privacy principles, ensuring the contents are never visible from the outside, and delivered to the cargo service.

  8.2. Confirmation and Declaration: The BUYER electronically confirms that they have read and understood the essential qualities of the product (size measurements, hygiene rules), the sales price, and payment terms on the site.

  8.3. Delivery Period: Products are delivered within the legal period of no more than 30 days. If this period is exceeded, the BUYER has the right to terminate the agreement.

  8.4. Quality and Damage Inspection: The BUYER should inspect the package upon receiving it from the cargo company; packages with torn or damaged packaging should not be accepted without having a report drawn up.

  8.5. Impossibility of Performance: In case of stock depletion, the SELLER shall notify the BUYER within 3 days and refund the amount within 14 days.

  8.6. Payment Security: In cases where the product price is not paid or is canceled by the bank, the SELLER's delivery obligation shall cease.

  9. RIGHT OF WITHDRAWAL (RETURN PROCEDURE)

  9.1. The BUYER has the right to withdraw from the agreement within 14 (fourteen) days from the delivery date without providing any reason.

  9.2. Return Conditions: For the return process to be initiated, the product must not be within the scope of "Products Where the Right of Withdrawal Cannot Be Exercised (Hygiene Exception)," and must absolutely not have been tried on, washed, or used.

  9.3. The product to be returned must be sent complete with its box, packaging, unremoved labels, and invoice.

  9.4. The SELLER is obliged to refund the product price to the BUYER within 14 days following the receipt of the withdrawal notice and the product in perfect condition.

  10. ⚠️ EXCEPTIONAL PRODUCTS WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED (HYGIENE EXCEPTION)

  In accordance with the Distance Contracts Regulation, in order to protect human health and hygiene standards, RETURNS AND EXCHANGES CANNOT BE MADE UNDER ANY CIRCUMSTANCES for the following product categories:

  • All Lower Intimate Apparel Products: Panties, strings, thongs, briefs, and boxer models,
  • Adhesive and Silicone Products: Silicone bras, nipple covering tapes, and supporters,
  • Corsets, bodystockings, fantasy lingerie sets, swimsuits, and bikinis whose protective hygiene strip has been removed, original packaging has been opened, or which have been tried on,
  • Designs specially prepared or personalized according to the consumer's body measurements.

  (Returns of upper garment products and pajama sets are accepted only on the condition that they have been examined without direct contact with bare skin, do not contain any sweat/perfume odor, and their labels remain attached.)

  11. DEFAULT AND LEGAL CONSEQUENCES

  In the event that the BUYER defaults on transactions made with a credit card, the BUYER accepts that they will pay interest within the framework of the agreement between themselves and the cardholding bank, and will be liable to the bank.

  12. COMPETENT COURT AND DISPUTE RESOLUTION

  In any dispute that may arise from this agreement, within the monetary limits announced annually by the Ministry of Customs and Trade, the Consumer Arbitration Committees and Consumer Courts in the place of residence of the BUYER or SELLER have jurisdiction.

  13. ENTRY INTO FORCE

  When the BUYER completes the payment for the order placed through the Site, they are deemed to have fully read all the terms of this agreement, understood the hygiene rules, and accepted them electronically.

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  SELLER: CAVALLE MİLANO - ONUR İÇLİ BUYER: {ad_soyad} ORDER DATE: {sipariş_tarihi}

13. Contact Information

For any questions, requests, and applications regarding our Cookie Policy or personal data processed through cookies, you can contact us through the communication channels below:

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