Privacy Policy
Privacy Agreement and Policy
Last Update Date: 2026
1. Introduction and General Information
As CAVALLE MİLANO - ONUR İÇLİ, we highly respect and value the protection of your personal data and the privacy of your private life. In accordance with the Personal Data Protection Law ("KVKK") numbered 6698, we would like to inform you as the "Data Controller" about the collection, processing, storage, and protection of your personal data through this text.
All services and offerings provided at our store located at https://www.cavallemilano.com belong to CAVALLE MİLANO - ONUR İÇLİ and are operated by CAVALLE MİLANO - ONUR İÇLİ.
This Privacy Agreement explains how personal information shared by users while using our store and/or creating a membership is processed, protected, and under what circumstances it may be shared with third parties.
2. Collected Personal Data
CAVALLE MİLANO - ONUR İÇLİ may collect personal data for various purposes. During transactions such as membership registration, order creation, filling out communication forms, survey and campaign participation, newsletter subscription, the following personal data may be collected:
Identity Information:
- Name, surname
- Date of birth (optional)
- Turkish ID Number (when required for invoicing)
Contact Information:
- Phone number
- Email address
- Delivery and billing address
Customer Transaction Information:
- Order history
- Invoice information
- Request and complaint records
Corporate Information (for legal entity customers):
- Company title
- Tax office and tax number
Digital Trace Data:
- IP address
- Cookie data
- Browser and device information
- Browsing and click data on the site
This data is collected to the extent necessary for providing our services and the nature of our business.
3. Purposes of Processing Personal Data
Your collected personal data is processed for the following purposes, under the scope and conditions specified in articles 5 and 6 of the KVKK for personal data processing conditions and purposes:
- Carrying out membership transactions and managing the membership account
- Receiving and preparing orders, issuing invoices, and ensuring delivery
- Running customer service processes and resolving requests/complaints
- Ensuring secure payment transactions
- Management of refund, exchange, and cancellation processes
- Fulfilling legal obligations (such as tax legislation, commercial law, etc.)
- Conducting marketing, campaign, and promotional activities with your consent
- Improving site performance and user experience
- Conducting statistical analysis and market research (without disclosing user identity)
- Conducting information security processes and following legal procedures
4. Commercial Electronic Messages and Marketing Permissions
CAVALLE MİLANO - ONUR İÇLİ may periodically send campaign information, new products, discount opportunities, and promotional offers to its customers and members.
Our members' rights regarding whether to receive these notifications are:
- You can set your marketing communication preference during the membership phase.
- You can later change this preference from the settings on your My Account page.
- You can instantly stop notifications via the "Unsubscribe" or "STOP" link/code included in each email or SMS sent to you.
- For detailed information about commercial electronic message permission and your rights, please review our
Commercial Electronic Communication Consent Disclosure Statement
Be the first to discover the newest textures, trends, and exclusive surprises that will meet your skin. As CAVALLE MİLANO - ONUR İÇLİ, we would like to share with you the innovations that will inspire your lingerie drawer. However, we respect your communication boundaries and privacy as much as our designs.
This disclosure statement has been prepared in accordance with Law No. 6563 on the Regulation of Electronic Commerce and related legislation, with the aim of informing you about the commercial electronic communications that will be sent to you.
1. What Topics Do We Contact You About?
Within the scope of your commercial electronic communication consent, we offer you not ordinary messages, but only elegant notifications that may interest you and enrich your shopping experience:
- Launches of our new season lingerie, loungewear, and beachwear collections,
- "Private Sale" opportunities on selected products, available exclusively to our newsletter/SMS subscribers,
- Personalized product recommendations tailored to your size and style preferences,
- Exclusive gift vouchers and coupon codes to accompany your birthdays and special occasions.
2. Our Communication Channels
In accordance with the consent you provide, our campaigns and notifications will be carried out through your preferred communication channels:
- Email: Visually refined, detailed collection presentations and style newsletters (sent via ).
- SMS: Instant and short-term discount codes you can quickly benefit from.
- Phone: (In very special cases when necessary) Customer satisfaction calls and VIP notifications.
3. Your Right to Cancel Communication Consent (Opt-Out)
Staying in touch with us is entirely under your control. You may withdraw the consent you have given at any time, without providing any reason, and completely free of charge:
- By using the "Click to unsubscribe from the newsletter" link located at the bottom of the emails sent to you,
- By sending the free opt-out (cancellation) code specified in the SMS messages you receive to the relevant number,
- By updating your preferences from the "My Communication Permissions" tab in your member profile at https://www.cavallemilano.com,
- Or by disabling the permissions for your email and phone number through the Message Management System (İYS – iys.org.tr) platform, you can stop the communication instantly.
Once your opt-out request reaches our systems, commercial communications will be terminated within 3 business days.
4. Corporate Information
- Data Controller / Company Title: CAVALLE MİLANO - ONUR İÇLİ
- Tax Office and Number: ADIYAMAN – 13654386758
- Headquarters Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN
- Customer Service: 0850 532 3402
I hereby acknowledge and declare that I have read and understood the disclosure statement presented to me, and that I consent to receiving Commercial Electronic Communications regarding the products, services, and opportunities offered by CAVALLE MİLANO - ONUR İÇLİ through my contact information.
page.
5. Transfer of Personal Data
Personal data transmitted via our store or email will not be shared with third parties outside the purposes and scope determined by
Here's the English translation of your Membership Agreement and Terms of Use:
Membership Agreement and Terms of Use
Customers who use this shopping site and make purchases are deemed to have accepted the following terms:
The web pages on our site and all associated pages ("Site") are the property of CAVALLE MİLANO - ONUR İÇLİ (the "Company"), located at https://www.cavallemilano.com, and are operated by the Company. By using the services offered on the site, you ("User") acknowledge that you are subject to the terms below. By benefiting from and continuing to use the services on the site, you are deemed to have accepted that you have the right, authority, and legal capacity to enter into a contract under the laws to which you are subject, that you are over 18 years of age, and that you have read, understood, and are bound by the terms set forth in this agreement.
This agreement imposes rights and obligations on the parties regarding the subject matter of the site, and upon accepting this agreement, the parties declare that they will fulfill the mentioned rights and obligations fully, accurately, on time, and within the conditions required by this agreement.
1. RESPONSIBILITIES
1.1. The Company reserves the right to make changes to prices and the products and services offered at any time.
1.2. The Company accepts and undertakes that the member will benefit from the services subject to this agreement, except in cases of technical malfunctions.
1.3. The User agrees in advance that they will not engage in reverse engineering of the site or any other action aimed at discovering or obtaining its source code. Otherwise, they shall be liable for any damages that may arise against third parties and shall be subject to legal and criminal proceedings.
1.4. The User agrees that they will not produce or share content that violates general morality and decency, is unlawful, harms the rights of third parties, is misleading, offensive, obscene, pornographic, violates personal rights, infringes copyrights, or encourages illegal activities within the site's activities, any section of the site, or communications. Otherwise, they are solely responsible for any damages that may occur, and in such cases, the "Site" officials reserve the right to suspend or terminate such accounts and initiate legal proceedings.
1.5. The relationships between the site's members and each other or with third parties are the sole responsibility of the members.
2. INTELLECTUAL PROPERTY RIGHTS
2.1. All intellectual property rights, whether registered or unregistered, such as titles, trade names, trademarks, patents, logos, designs, information, and methods on this Site, belong to the operating company and owner of the site or the relevant party indicated, and are protected under national and international law.
2.2. The information on the Site may not be reproduced, published, copied, presented, and/or transmitted in any way. The Site, in whole or in part, may not be used on any other website without permission.
3. CONFIDENTIAL INFORMATION
3.1. The Company shall not disclose the personal information transmitted by users through the site to third parties. This personal information includes all other information intended to identify the User, such as name and surname, address, telephone number, mobile phone, and email address, and will be referred to as "Confidential Information" for short.
3.2. The User acknowledges that they consent to CAVALLE MİLANO - ONUR İÇLİ sharing their contact information to be used within the scope of promotional, advertising, campaign, and announcement activities.
3.3. Confidential Information may only be disclosed to official authorities in accordance with the applicable mandatory legislation, in the event that such information is duly requested by official authorities.
4. REGISTRATION AND SECURITY
The User is required to provide accurate, complete, and up-to-date registration information. The User is responsible for the security of their password and account on the site and on third-party sites.
5. FORCE MAJEURE
If obligations arising from the agreement become impossible to perform due to reasons beyond the control of the parties, such as natural disasters, fire, wars, infrastructure and internet failures, the parties shall not be held liable.
6. DISPUTE RESOLUTION
The Adıyaman (Central) Courthouse Courts and Enforcement Offices shall have jurisdiction in the resolution of any disputes arising from the application or interpretation of this Agreement.
Company Information:
Title: CAVALLE MİLANO - ONUR İÇLİ
Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN
Tax Office / No: ADIYAMAN / 13654386758
Contact: 0850 532 3402 |
.However, in cases where it is necessary for the provision of our services, your data may be shared with the following business partners:
- Cargo and logistics companies: For the delivery of your order, address, and phone information.
- Payment institutions and banks: Necessary financial information for the execution of the payment transaction.
- E-commerce infrastructure providers: Necessary technical data for the technical operation of the site.
- Legal and financial advisors: To fulfill legal obligations, to the extent necessary.
- Authorized public institutions and organizations: In case of a legal obligation.
All these transfers are carried out in compliance with KVKK and relevant legislation provisions, only limited to the related purpose.
6. System Security and IP Records
IP addresses may be recorded in order to detect system problems, prevent potential security breaches, and enhance service quality. IP addresses are used not for personal identification of users but for statistical evaluations and ensuring security.
CAVALLE MİLANO - ONUR İÇLİ may use requested or user-provided information for direct marketing, statistical analysis, database creation, and market research purposes in an anonymous manner without disclosing user identity.
CAVALLE MİLANO - ONUR İÇLİ commits to keeping confidential information private and confidential, taking all necessary technical and administrative measures for privacy protection, and making efforts to prevent unauthorized access, processing, and disclosure of data.
7. Credit Card Security
The financial security of our customers is our primary priority.
🔒 Card Information Is Not Stored On Our Systems Your credit card information is not stored on CAVALLE MİLANO - ONUR İÇLİ systems at all.
🔐 256-Bit SSL Encryption Payment transactions are encrypted with the 256-Bit SSL security protocol and transmitted to the relevant bank infrastructure. Information such as your card number, CVV code, and expiration date cannot be viewed or recorded by us.
✅ Security Verification For first-time ordering customers, financial and address verification may be performed. This verification is done to ensure that you are the actual cardholder and to prevent possible fraud attempts. In required cases, contact with the customer or the bank may be established.
🛡️ 3D Secure Our payment page supports 3D Secure, and the transaction is not completed without entering the verification code sent by your bank.
8. Third-Party Websites
Our store may contain links to third-party websites belonging to social media platforms, payment institutions, cargo companies, or advertising partners. CAVALLE MİLANO - ONUR İÇLİ is not responsible for the privacy practices of these sites.
When redirected to such sites, we recommend reviewing their respective privacy policies. This Privacy Agreement is only valid for our store at https://www.cavallemilano.com.
9. Exceptional Cases
In the limited situations specified below, personal data may be shared with relevant authorities without seeking user consent:
- Mandatory Cases by Legislation: Situations explicitly allowed or required by law, regulation, and order.
- Requests by Authorized Administrative and Judicial Authorities: Official requests from courts, prosecutors, law enforcement, and other authorized public institutions within the scope of a legal investigation or prosecution.
- Protection of User Rights and Security: In the event of urgent situations where the life and property safety of the user or others is at risk.
- Fulfillment of Contractual Obligations: Data sharing necessary for the execution of contracts made with the user.
10. Email Security
Regarding customer security, we emphasize the following:
- CAVALLE MİLANO - ONUR İÇLİ will never request credit card information, password, or security code via email.
- Such information should not be shared via email.
- Since email transmissions can be viewed by third parties, data security cannot be guaranteed.
- If you receive such a suspicious email, please report it to .
11. Cookie Policy
Our store may use cookies to enhance the user experience, manage sessions, remember the shopping cart, and perform statistical analysis.
Types of Cookies We Use:
- Mandatory Cookies: Necessary for the site's operation (e.g., cart, session).
- Performance Cookies: Help us understand how users use the site.
- Functional Cookies: Remember your preferences (language, region, etc.).
- Marketing Cookies: Help us display ads tailored to your interests, if permitted.
You can learn more about our cookies in our Cookie Policy. You can block, delete, or restrict the use of cookies through your browser settings. However, we remind you that this may cause some functions of the site not to work properly.
12. Your Rights Under KVKK
Under article 11 of KVKK numbered 6698, as a data owner, you have the following rights:
- ✅ Learn whether your personal data is processed
- ✅ Request information if your personal data has been processed
- ✅ Learn the purpose of processing your personal data and whether it is used in compliance with its purpose
- ✅ Know the third parties to whom personal data is transferred domestically or abroad
- ✅ Request correction of your personal data if it has been processed inaccurately or incompletely
- ✅ Request deletion or destruction of your personal data under the conditions set forth in article 7 of KVKK
- ✅ Request notification to third parties to whom your personal data has been transferred of the correction, deletion, and destruction requests
- ✅ Object to outcomes against you resulting from the exclusive analysis of processed data through automated systems
- ✅ Request compensation for any damage you suffer due to unlawful processing of your personal data
To use your rights, you can send your applications to or address them in writing to YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN. For more detailed information, please review our
Here's the English translation of your KVKK (Personal Data Protection) Disclosure:
Personal Data Protection Law (KVKK) Disclosure Statement
At CAVALLE MİLANO - ONUR İÇLİ, as we bring our designs that complete your elegance to you, we place the utmost sensitivity on the security and privacy of your personal data. In accordance with the Personal Data Protection Law No. 6698 ("KVKK"), as the data controller, we would like to inform you transparently about the purposes for which we process your personal data, to whom we may transfer it, and your rights in this regard.
1. Identity of the Data Controller
Pursuant to the KVKK, your counterpart and the "Data Controller" is our company, whose corporate information is provided below:
Company Title: CAVALLE MİLANO - ONUR İÇLİ Tax Office: ADIYAMAN Tax Number: 13654386758 Headquarters Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN
2. Personal Data Processed
In order to provide you with a flawless experience during your visits, membership transactions, and purchases made through https://www.cavallemilano.com, we process the following data:
- Identity Information: Your name and surname.
- Contact Information: Your phone number (such as numbers registered in our systems like 0850 532 3402), email address, delivery and billing addresses.
- Customer Transaction Information: Your order history, cart information, preferred size and style selections, billing information.
- Transaction Security Information: IP address, in-site browsing activities, and cookie records.
3. Purpose of Processing Personal Data
Your collected personal data is processed for the following reasons, with the aim of maintaining our brand's high-quality standards in the digital world as well:
- Carrying out your membership transactions and ensuring the security of your user account.
- Confirming your orders, preparing them with care, shipping, and managing delivery processes seamlessly.
- Quickly resolving after-sales support, return, and exchange processes.
- Providing you with personalized style recommendations and informing you about our new season collections and exclusive campaigns (subject to your explicit consent).
- Fulfilling our obligations regarding information storage, reporting, and invoicing arising from legal regulations.
4. Transfer of Personal Data
Your personal data may be shared only for the realization of the purposes stated above and with the necessary security measures in place:
- With our business partner cargo and logistics companies for the completion of delivery processes,
- With BRSA-licensed payment institutions and banks to provide a secure payment infrastructure,
- With authorized public institutions and official authorities for the fulfillment of our legal obligations.
5. Method and Legal Basis of Personal Data Collection
Your data is collected electronically through our https://www.cavallemilano.com website via membership forms, order screens, and cookies, using automatic or partially automatic methods. This process is based on the legal grounds specified in Article 5 of the KVKK: "the processing of personal data belonging to the parties of a contract being necessary, provided that it is directly related to the establishment or performance of a contract," "being mandatory for the data controller to fulfill its legal obligation," and "the processing of data being mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject."
6. Your Rights Under the KVKK
Pursuant to Article 11 of the KVKK, as a data subject, you have the right to: learn whether your personal data is being processed, request information if it has been processed, learn the purpose of processing and whether it is used in accordance with that purpose, know the third parties to whom it has been transferred domestically or abroad, request its correction if processed incompletely or incorrectly, and request its deletion.
You can submit all your requests related to these rights to via the email address registered in our systems using a secure electronic signature or mobile signature, or you can apply in writing in person at our address YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN. Your requests will be finalized free of charge within the legal period of 30 days at the latest.
page.13. Data Retention Period
Your personal data is retained for the duration required for the purposes for which they are processed and in compliance with the minimum periods prescribed by the relevant legislation. When the retention period ends, your personal data will be deleted, destroyed, or anonymized.
14. Validity and Changes
CAVALLE MİLANO - ONUR İÇLİ reserves the right to update this Privacy Agreement at any time. The updates will come into effect on the date they are published on https://www.cavallemilano.com.
When significant changes are made, notifications may be sent via your registered email address or through announcements on the site. We recommend our users periodically check this page to stay informed of the latest updates.
This Privacy Agreement is effective as of the date of the last update.
15. Related Documents
Along with the Privacy Agreement, we recommend reviewing the following documents:
- 📄
Here's the English translation of your Membership Agreement and Terms of Use:
Membership Agreement and Terms of Use
Customers who use this shopping site and make purchases are deemed to have accepted the following terms:
The web pages on our site and all associated pages ("Site") are the property of CAVALLE MİLANO - ONUR İÇLİ (the "Company"), located at https://www.cavallemilano.com, and are operated by the Company. By using the services offered on the site, you ("User") acknowledge that you are subject to the terms below. By benefiting from and continuing to use the services on the site, you are deemed to have accepted that you have the right, authority, and legal capacity to enter into a contract under the laws to which you are subject, that you are over 18 years of age, and that you have read, understood, and are bound by the terms set forth in this agreement.
This agreement imposes rights and obligations on the parties regarding the subject matter of the site, and upon accepting this agreement, the parties declare that they will fulfill the mentioned rights and obligations fully, accurately, on time, and within the conditions required by this agreement.
1. RESPONSIBILITIES
1.1. The Company reserves the right to make changes to prices and the products and services offered at any time.
1.2. The Company accepts and undertakes that the member will benefit from the services subject to this agreement, except in cases of technical malfunctions.
1.3. The User agrees in advance that they will not engage in reverse engineering of the site or any other action aimed at discovering or obtaining its source code. Otherwise, they shall be liable for any damages that may arise against third parties and shall be subject to legal and criminal proceedings.
1.4. The User agrees that they will not produce or share content that violates general morality and decency, is unlawful, harms the rights of third parties, is misleading, offensive, obscene, pornographic, violates personal rights, infringes copyrights, or encourages illegal activities within the site's activities, any section of the site, or communications. Otherwise, they are solely responsible for any damages that may occur, and in such cases, the "Site" officials reserve the right to suspend or terminate such accounts and initiate legal proceedings.
1.5. The relationships between the site's members and each other or with third parties are the sole responsibility of the members.
2. INTELLECTUAL PROPERTY RIGHTS
2.1. All intellectual property rights, whether registered or unregistered, such as titles, trade names, trademarks, patents, logos, designs, information, and methods on this Site, belong to the operating company and owner of the site or the relevant party indicated, and are protected under national and international law.
2.2. The information on the Site may not be reproduced, published, copied, presented, and/or transmitted in any way. The Site, in whole or in part, may not be used on any other website without permission.
3. CONFIDENTIAL INFORMATION
3.1. The Company shall not disclose the personal information transmitted by users through the site to third parties. This personal information includes all other information intended to identify the User, such as name and surname, address, telephone number, mobile phone, and email address, and will be referred to as "Confidential Information" for short.
3.2. The User acknowledges that they consent to CAVALLE MİLANO - ONUR İÇLİ sharing their contact information to be used within the scope of promotional, advertising, campaign, and announcement activities.
3.3. Confidential Information may only be disclosed to official authorities in accordance with the applicable mandatory legislation, in the event that such information is duly requested by official authorities.
4. REGISTRATION AND SECURITY
The User is required to provide accurate, complete, and up-to-date registration information. The User is responsible for the security of their password and account on the site and on third-party sites.
5. FORCE MAJEURE
If obligations arising from the agreement become impossible to perform due to reasons beyond the control of the parties, such as natural disasters, fire, wars, infrastructure and internet failures, the parties shall not be held liable.
6. DISPUTE RESOLUTION
The Adıyaman (Central) Courthouse Courts and Enforcement Offices shall have jurisdiction in the resolution of any disputes arising from the application or interpretation of this Agreement.
Company Information:
Title: CAVALLE MİLANO - ONUR İÇLİ
Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN
Tax Office / No: ADIYAMAN / 13654386758
Contact: 0850 532 3402 |
- 📄
Here's the English translation of your KVKK (Personal Data Protection) Disclosure:
Personal Data Protection Law (KVKK) Disclosure Statement
At CAVALLE MİLANO - ONUR İÇLİ, as we bring our designs that complete your elegance to you, we place the utmost sensitivity on the security and privacy of your personal data. In accordance with the Personal Data Protection Law No. 6698 ("KVKK"), as the data controller, we would like to inform you transparently about the purposes for which we process your personal data, to whom we may transfer it, and your rights in this regard.
1. Identity of the Data Controller
Pursuant to the KVKK, your counterpart and the "Data Controller" is our company, whose corporate information is provided below:
Company Title: CAVALLE MİLANO - ONUR İÇLİ Tax Office: ADIYAMAN Tax Number: 13654386758 Headquarters Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN
2. Personal Data Processed
In order to provide you with a flawless experience during your visits, membership transactions, and purchases made through https://www.cavallemilano.com, we process the following data:
- Identity Information: Your name and surname.
- Contact Information: Your phone number (such as numbers registered in our systems like 0850 532 3402), email address, delivery and billing addresses.
- Customer Transaction Information: Your order history, cart information, preferred size and style selections, billing information.
- Transaction Security Information: IP address, in-site browsing activities, and cookie records.
3. Purpose of Processing Personal Data
Your collected personal data is processed for the following reasons, with the aim of maintaining our brand's high-quality standards in the digital world as well:
- Carrying out your membership transactions and ensuring the security of your user account.
- Confirming your orders, preparing them with care, shipping, and managing delivery processes seamlessly.
- Quickly resolving after-sales support, return, and exchange processes.
- Providing you with personalized style recommendations and informing you about our new season collections and exclusive campaigns (subject to your explicit consent).
- Fulfilling our obligations regarding information storage, reporting, and invoicing arising from legal regulations.
4. Transfer of Personal Data
Your personal data may be shared only for the realization of the purposes stated above and with the necessary security measures in place:
- With our business partner cargo and logistics companies for the completion of delivery processes,
- With BRSA-licensed payment institutions and banks to provide a secure payment infrastructure,
- With authorized public institutions and official authorities for the fulfillment of our legal obligations.
5. Method and Legal Basis of Personal Data Collection
Your data is collected electronically through our https://www.cavallemilano.com website via membership forms, order screens, and cookies, using automatic or partially automatic methods. This process is based on the legal grounds specified in Article 5 of the KVKK: "the processing of personal data belonging to the parties of a contract being necessary, provided that it is directly related to the establishment or performance of a contract," "being mandatory for the data controller to fulfill its legal obligation," and "the processing of data being mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject."
6. Your Rights Under the KVKK
Pursuant to Article 11 of the KVKK, as a data subject, you have the right to: learn whether your personal data is being processed, request information if it has been processed, learn the purpose of processing and whether it is used in accordance with that purpose, know the third parties to whom it has been transferred domestically or abroad, request its correction if processed incompletely or incorrectly, and request its deletion.
You can submit all your requests related to these rights to via the email address registered in our systems using a secure electronic signature or mobile signature, or you can apply in writing in person at our address YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN. Your requests will be finalized free of charge within the legal period of 30 days at the latest.
- 📄
Distance Sales Preliminary Information Form (Intimate Apparel Specific)
Thank you for trusting the quality of CAVALLE MİLANO - ONUR İÇLİ when choosing the closest companions for your skin. This form has been carefully prepared in accordance with the Law No. 6502 on the Protection of Consumers to safeguard your privacy, health, and legal rights at every step of your shopping experience.
By confirming your order, you acknowledge your obligation to pay the price of the exclusive designs you have selected, along with applicable taxes and shipping fees (if any).
1. SELLER (STORE) INFORMATION AND PRIVACY COMMITMENT
Your orders are prepared with 100% confidentiality, ensuring the contents are not visible from the outside. Only our corporate title appears in the sender section.
Company Title: CAVALLE MİLANO - ONUR İÇLİ Headquarters Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN Customer Service: 0850 532 3402 Email Address:Tax Office and No: ADIYAMAN / 13654386758
2. BUYER (CONSUMER) INFORMATION
Recipient: {ad_soyad} Delivery Address: {teslimat_adresi} Phone Number: {telefon_numarası} Email / Username: {eposta}
3. SUBJECT PRODUCT AND ORDER DETAILS
The type, size, color, and sales price (including all taxes) of the products you have selected are summarized below:
Products in Order: {sipariş_ürün_listesi} Order Number: {sipariş_numarası} Order Date: {sipariş_tarihi} Total Order Amount: {sipariş_tutarı}
4. DELIVERY PROCESS AND GENERAL PROVISIONS
4.1. Fast and Discreet Shipping: The products you select are delivered to your address in special packaging that preserves their form and texture, with the contents kept completely confidential, within the legal period not exceeding 30 days.
4.2. Approval and Confirmation: The BUYER electronically confirms that they have read the essential qualities of the product (fabric, size, hygiene rules), sales price, and delivery information on https://www.cavallemilano.com.
4.3. Impossibility of Performance: In exceptional cases such as stock depletion, the SELLER shall notify the situation within 3 days and refund the amount within 14 days.
4.4. Payment and Security: If the product price is canceled or not paid by the bank, the delivery obligation shall cease.
5. INVOICE DETAILS
Name/Surname/Title: {ad_soyad} Invoice Address: {fatura_adresi}
Your invoice is included inside the box to protect order privacy, or is sent to your email address at {eposta} as an e-invoice.
6. RIGHT OF WITHDRAWAL (RETURNS AND EXCHANGES)
You may exercise your right of withdrawal within 14 days from the date of delivery for the products you have purchased, provided that hygiene conditions have not been violated. In cases where the right of withdrawal is valid, shipping costs are borne by the SELLER.
For return requests to be accepted:
- Products must absolutely not be used, tried on, or washed,
- The original packaging must be intact and labels must not be removed,
- The product must not have any deodorant, perfume, lotion, or sweat odor/traces on it.
7. ⚠️ CIRCUMSTANCES IN WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED FOR INTIMATE APPAREL (HYGIENE EXCEPTION)
Pursuant to Article 15/1-ç of the Distance Contracts Regulation: "goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery and whose return is not suitable in terms of health and hygiene" cannot be legally returned.
In this context, in order to protect human health and hygiene standards, RETURNS AND EXCHANGES CANNOT BE MADE UNDER ANY CIRCUMSTANCES for the following products:
- All Lower Intimate Apparel Products: Panties, strings, thongs, boxers, and briefs.
- Silicone and Adhesive Products: Silicone bras, nipple covers, adhesive tapes.
- Corsets, Bodystockings, Fantasy Lingerie, and Swimwear/Bikinis (if the protective hygiene strip has been removed, the packaging has been opened, or if they have been tried on).
For upper garments (bras, bustiers) and pajama/nightgown sets, returns and exchanges are accepted only on the condition that the product has been tried on without direct contact with bare skin, and that its labels and box remain intact.
Dispute Resolution
For consumer complaints, the Consumer Arbitration Committees or Consumer Courts in your place of residence have jurisdiction, within the current monetary limits announced by the Ministry of Trade.
This Agreement has been submitted for your approval electronically in order to protect your health and safety.
SELLER: CAVALLE MİLANO - ONUR İÇLİ BUYER: {ad_soyad} ORDER DATE: {sipariş_tarihi}
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Distance Sales Agreement
Thank you for choosing our brand when selecting the closest companions for your skin. This agreement has been prepared in accordance with our principle of transparency, with the aim of ensuring your shopping experience proceeds flawlessly from beginning to end, protecting your privacy, and safeguarding your legal rights.
1. PARTIES AND APPROVAL
This Agreement enters into force upon being electronically approved between the BUYER (Consumer) and the SELLER (Store), whose information is provided below. When the BUYER confirms the order, they accept in advance the obligation to pay the product price, taxes, and shipping fee (if any).
SELLER: CAVALLE MİLANO - ONUR İÇLİ | YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN BUYER: {ad_soyad} | {teslimat_adresi}
2. DEFINITIONS
In this agreement:
- LAW: Refers to the Law No. 6502 on the Protection of Consumers,
- REGULATION: Refers to the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188),
- SELLER: Refers to the company that offers goods to the consumer within the scope of its commercial activities,
- BUYER: Refers to the consumer acting for non-commercial or non-professional purposes,
- SITE: Refers to the website https://www.cavallemilano.com belonging to the SELLER.
3. SUBJECT OF THE AGREEMENT
The subject of this Agreement is the determination of the rights and obligations of the parties regarding the sale, confidential and secure delivery of the products whose qualities and sales price (including all taxes) are specified below, which the BUYER has ordered electronically through the SELLER's website.
4. SELLER (STORE) INFORMATION
Title: CAVALLE MİLANO - ONUR İÇLİ Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN Phone: 0850 532 3402 Email:Tax Office and No: ADIYAMAN / 13654386758
5. BUYER AND ORDERING PARTY INFORMATION
Recipient (Buyer): {ad_soyad} Delivery Address: {teslimat_adresi} Phone: {telefon_numarası} Email / Username: {eposta}
6. INVOICE INFORMATION
In accordance with our privacy policy, your invoices are not displayed on the outside of the shipping box; they are sent to your email address as an e-invoice and included discreetly inside the box.
Name/Surname/Title: {ad_soyad} Invoice Address: {fatura_adresi} (If applicable) Dealer Information: {bayi_unvan} | {bayi_vergi_dairesi} - {bayi_vergi_no}
7. SUBJECT PRODUCT AND PAYMENT DETAILS
The type, size, color, and sales price of the exclusive pieces you have selected are summarized below. The prices announced on the site are valid until an update is made, and time-limited campaigns are valid until the end of the specified period.
Products in Order: {sipariş_ürün_listesi} Order Number: {sipariş_numarası} Order Date: {sipariş_tarihi} Payment Method: {odeme_tipi} Number of Installments: {taksit_sayisi} Total Order Amount: {sipariş_tutarı}
(The shipping fee for product dispatch is covered by the BUYER unless otherwise specified by a campaign.)
8. GENERAL PROVISIONS AND DISCREET DELIVERY CONDITIONS
8.1. Privacy and Care: The products you purchase are packaged with maximum privacy principles, ensuring the contents are never visible from the outside, and delivered to the cargo service.
8.2. Confirmation and Declaration: The BUYER electronically confirms that they have read and understood the essential qualities of the product (size measurements, hygiene rules), the sales price, and payment terms on the site.
8.3. Delivery Period: Products are delivered within the legal period of no more than 30 days. If this period is exceeded, the BUYER has the right to terminate the agreement.
8.4. Quality and Damage Inspection: The BUYER should inspect the package upon receiving it from the cargo company; packages with torn or damaged packaging should not be accepted without having a report drawn up.
8.5. Impossibility of Performance: In case of stock depletion, the SELLER shall notify the BUYER within 3 days and refund the amount within 14 days.
8.6. Payment Security: In cases where the product price is not paid or is canceled by the bank, the SELLER's delivery obligation shall cease.
9. RIGHT OF WITHDRAWAL (RETURN PROCEDURE)
9.1. The BUYER has the right to withdraw from the agreement within 14 (fourteen) days from the delivery date without providing any reason.
9.2. Return Conditions: For the return process to be initiated, the product must not be within the scope of "Products Where the Right of Withdrawal Cannot Be Exercised (Hygiene Exception)," and must absolutely not have been tried on, washed, or used.
9.3. The product to be returned must be sent complete with its box, packaging, unremoved labels, and invoice.
9.4. The SELLER is obliged to refund the product price to the BUYER within 14 days following the receipt of the withdrawal notice and the product in perfect condition.
10. ⚠️ EXCEPTIONAL PRODUCTS WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED (HYGIENE EXCEPTION)
In accordance with the Distance Contracts Regulation, in order to protect human health and hygiene standards, RETURNS AND EXCHANGES CANNOT BE MADE UNDER ANY CIRCUMSTANCES for the following product categories:
- All Lower Intimate Apparel Products: Panties, strings, thongs, briefs, and boxer models,
- Adhesive and Silicone Products: Silicone bras, nipple covering tapes, and supporters,
- Corsets, bodystockings, fantasy lingerie sets, swimsuits, and bikinis whose protective hygiene strip has been removed, original packaging has been opened, or which have been tried on,
- Designs specially prepared or personalized according to the consumer's body measurements.
(Returns of upper garment products and pajama sets are accepted only on the condition that they have been examined without direct contact with bare skin, do not contain any sweat/perfume odor, and their labels remain attached.)
11. DEFAULT AND LEGAL CONSEQUENCES
In the event that the BUYER defaults on transactions made with a credit card, the BUYER accepts that they will pay interest within the framework of the agreement between themselves and the cardholding bank, and will be liable to the bank.
12. COMPETENT COURT AND DISPUTE RESOLUTION
In any dispute that may arise from this agreement, within the monetary limits announced annually by the Ministry of Customs and Trade, the Consumer Arbitration Committees and Consumer Courts in the place of residence of the BUYER or SELLER have jurisdiction.
13. ENTRY INTO FORCE
When the BUYER completes the payment for the order placed through the Site, they are deemed to have fully read all the terms of this agreement, understood the hygiene rules, and accepted them electronically.
SELLER: CAVALLE MİLANO - ONUR İÇLİ BUYER: {ad_soyad} ORDER DATE: {sipariş_tarihi}
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Commercial Electronic Communication Consent Disclosure Statement
Be the first to discover the newest textures, trends, and exclusive surprises that will meet your skin. As CAVALLE MİLANO - ONUR İÇLİ, we would like to share with you the innovations that will inspire your lingerie drawer. However, we respect your communication boundaries and privacy as much as our designs.
This disclosure statement has been prepared in accordance with Law No. 6563 on the Regulation of Electronic Commerce and related legislation, with the aim of informing you about the commercial electronic communications that will be sent to you.
1. What Topics Do We Contact You About?
Within the scope of your commercial electronic communication consent, we offer you not ordinary messages, but only elegant notifications that may interest you and enrich your shopping experience:
- Launches of our new season lingerie, loungewear, and beachwear collections,
- "Private Sale" opportunities on selected products, available exclusively to our newsletter/SMS subscribers,
- Personalized product recommendations tailored to your size and style preferences,
- Exclusive gift vouchers and coupon codes to accompany your birthdays and special occasions.
2. Our Communication Channels
In accordance with the consent you provide, our campaigns and notifications will be carried out through your preferred communication channels:
- Email: Visually refined, detailed collection presentations and style newsletters (sent via ).
- SMS: Instant and short-term discount codes you can quickly benefit from.
- Phone: (In very special cases when necessary) Customer satisfaction calls and VIP notifications.
3. Your Right to Cancel Communication Consent (Opt-Out)
Staying in touch with us is entirely under your control. You may withdraw the consent you have given at any time, without providing any reason, and completely free of charge:
- By using the "Click to unsubscribe from the newsletter" link located at the bottom of the emails sent to you,
- By sending the free opt-out (cancellation) code specified in the SMS messages you receive to the relevant number,
- By updating your preferences from the "My Communication Permissions" tab in your member profile at https://www.cavallemilano.com,
- Or by disabling the permissions for your email and phone number through the Message Management System (İYS – iys.org.tr) platform, you can stop the communication instantly.
Once your opt-out request reaches our systems, commercial communications will be terminated within 3 business days.
4. Corporate Information
- Data Controller / Company Title: CAVALLE MİLANO - ONUR İÇLİ
- Tax Office and Number: ADIYAMAN – 13654386758
- Headquarters Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN
- Customer Service: 0850 532 3402
I hereby acknowledge and declare that I have read and understood the disclosure statement presented to me, and that I consent to receiving Commercial Electronic Communications regarding the products, services, and opportunities offered by CAVALLE MİLANO - ONUR İÇLİ through my contact information.
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Your Return Request Has Been Received: Return and Exchange Process
Thank you for choosing CAVALLE MİLANO - ONUR İÇLİ designs.
Your return request has been successfully received in our system. As we value privacy and hygiene standards in intimate apparel as much as your style, we would like to share the following steps and legal conditions with you to ensure your return process is completed smoothly and quickly.
1. ⚠️ Please Check Before Shipping: Intimate Apparel Hygiene Conditions
Intimate apparel products are, by their nature, subject to human health and hygiene laws (Distance Contracts Regulation). For your return to be approved, the product must absolutely meet the following conditions:
- Non-Returnable Products: Due to hygiene standards, returns and exchanges are strictly not accepted for all lower intimate apparel products (panties, strings, boxers, etc.), silicone bras, adhesive tapes, corsets whose protective strip has been removed, fantasy lingerie, swimsuits, and bikinis.
- Returnable Products (Upper Garments and Pajamas): For bras, bustiers, pajamas, and loungewear sets to be eligible for return, the product must have been examined without direct contact with bare skin, must absolutely not have been used or washed, and must not have any perfume, lotion, or sweat odor/traces on it.
- Products with damaged original box/packaging or removed labels cannot be accepted for return.
2. Preparing the Package and Shipping
For your products that meet the return conditions, the shipping steps are as follows:
- Place the products you wish to return in their original packaging in a way that prevents damage.
- Be sure to include your invoice inside the package (if it is a corporate invoice, include the return invoice issued by the company). Please note that returns sent without an invoice cannot be processed.
- You can deliver your products to our contracted cargo company using the Return Cargo Code that was sent to you or displayed on your panel. Shipping fees are covered by us for shipments made with our contracted code.
3. Quality Control and Refund
- Once your return shipment reaches our logistics center, it is subjected to a hygiene and compliance inspection by our quality control specialists.
- The amount for products whose return has been approved will be refunded to you using the same payment method you used during your purchase (Credit Card/Debit Card, etc.) within the legal period following the approval process (no later than 14 days). The time it takes for your bank to reflect the refund amount in your account may take an average of 2–7 business days.
At every stage of the process, our support team would be happy to help you with any questions you may have or with new size or style preferences.
Contact and Support:
- Company Title: CAVALLE MİLANO - ONUR İÇLİ
- Email:
- Customer Service: 0850 532 3402
- Return Shipping Address: YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN
- Tax Office and Number: ADIYAMAN – 13654386758
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Here's the English translation:
Delivery and Privacy Information
Fast and Discreet Shipping The exclusive pieces you select are carefully packaged with maximum discretion, ensuring the contents are never visible from the outside. No product details appear on the package until it reaches you; the sender section displays only the title CAVALLE MİLANO - ONUR İÇLİ. Your privacy is as valuable to us as your style.
Same-Day Shipping Privilege We understand how precious your time is. Orders placed before 4:00 PM on weekdays are dispatched the same day without delay. The moment your elegance is on its way, your tracking number is instantly sent to you via email from . For any questions regarding your delivery process, you can also reach us at 0850 532 3402.
100% Secure Shopping Experience All transactions made through https://www.cavallemilano.com are safeguarded by a 256-bit SSL security certificate, providing the highest level of protection for your personal data. For shipping updates, style consultation, or any other inquiries regarding your order, you can contact our customer service team or reach out to our headquarters at YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN for uninterrupted support.
16. Contact Information
For any questions, requests, or applications regarding this Privacy Agreement or the processing of your personal data, you can reach us through the following communication channels:
| Information | Details |
|---|---|
| Site Address | https://www.cavallemilano.com |
| Company Title | CAVALLE MİLANO - ONUR İÇLİ |
| Tax Department | ADIYAMAN |
| Tax Number | 13654386758 |
| Phone | 0850 532 3402 |
| Address | YENİ MAHALLE 26189. SK. NO:7/3 MERKEZ/ADIYAMAN |
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